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Thread: xenarc dead monitor

  1. 09-02-2003, 01:57 PM #1
    SeeBQ
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    xenarc dead monitor

    I *just* got my new GAIN 7" touch-screen monitor from Xenarc - ordered from xenarcdirect.com. I ordered the 700-TS (USB version).

    It is DOA - I plugged it in, and nothing happens. My multimeter says the power supply is good, my intuition tells me I've been screwed again.

    Xenarc's # is busy.

    My last GAIN monitor I fried by hooking it up incorrectly (reverse polarity). I bought it from dscustoms.com.

    I can't get Xenarc or dscustoms.com to sell me a new control board for my old monitor, and it seems I can't get them to send me a working monitor with a working control board.

    I have the money to buy replacement parts and even new monitors, but no one is willing to take it from me!

    patience is a virtue, patience is a virtue, patience is a virtue....

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    Charles Brian Quinn - seebq.com
    Epia M10000 Nehemiah, 256MB, 40GB, Slim Slot-Load DVD/CD-RW, Wireless, XM-PCR Radio, Co-Pilot 2003, D-Link DSB-R100, XP Pro, Windows Media Player 9, Custom Skin (and 2 dead monitors!)
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  2. 09-02-2003, 02:18 PM #2
    chut
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    Hi!
    I'm surprised your having so much trouble with Xenarc. I just got off the phone with them not ten minutes ago and Jimmy promised to ship back my replacement monitor today or tomorrow. I agree that their quality control leaves a little bit to be desired of, but so far their custoemr service has been pretty good. Their tollfree number is (888) 656-6536. I hope I get mine back soon.
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  3. 09-02-2003, 03:08 PM #3
    SeeBQ
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    Quote Originally Posted by chut
    Hi!
    I'm surprised your having so much trouble with Xenarc. I just got off the phone with them not ten minutes ago and Jimmy promised to ship back my replacement monitor today or tomorrow. I agree that their quality control leaves a little bit to be desired of, but so far their custoemr service has been pretty good. Their tollfree number is (888) 656-6536. I hope I get mine back soon.
    I just got back from the UPS store, I shipped mine back, but Jimmy Hu said he couldn't ship me a new one until he got mine back. Did he really ship a replacement for you, before he received your old one?

    hmph! Shall I call up and pout?

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    Charles Brian Quinn - seebq.com
    Epia M10000 Nehemiah, 256MB, 40GB, Slim Slot-Load DVD/CD-RW, Wireless, XM-PCR Radio, Co-Pilot 2003, D-Link DSB-R100, XP Pro, Windows Media Player 9, Custom Skin (and 2 dead monitors!)
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  4. 09-02-2003, 03:11 PM #4
    chut
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    No, he hasn't shipped one yet. He received mine back on Friday last week and promised to ship my replacement today or tomorow. While I was on the phone with him I suggested that they do a credit card swap. his answer was that they dont do that.
    I don't think pouting will help, but give it a try and if it works, maybe I'll try it to.
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  5. 09-04-2003, 01:10 PM #5
    digitalww
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    If Xenarc will not replace your monitor then email me. I have the exact controller you need.

    Armen
    Quote Originally Posted by SeeBQ

    I can't get Xenarc or dscustoms.com to sell me a new control board for my old monitor, and it seems I can't get them to send me a working monitor with a working control board.

    I have the money to buy replacement parts and even new monitors, but no one is willing to take it from me!
    http://www.digitalww.com
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  6. 09-04-2003, 02:18 PM #6
    chut
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    Hey See,

    How does your Dlink radio work?

    Peter
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