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Thread: My brand new xenarc has 1 bad pixel!

  1. #1
    Constant Bitrate
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    My brand new xenarc has 1 bad pixel!

    I just recieved my brand new 700TS and there is ONE pixel near the center of the screen that is always RED! I guess it is time to call the place I bought it from and hope thay are reputible.

    Has anyone ever had bad pixels in thier xenarc's?


    -AL

  2. #2
    jol
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    I dont understand why you are posting. Contact them and send it back.

  3. #3
    Constant Bitrate
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    I just spoke to the dealer (home tech wonders) and he said that they would exchange the LCD, but most LCD's have at least 1 bad pixel, some more. Is this true? I guess the fact that my bad pixel is red and not white is good, but it still sucks that you pay so much $ and have poor QC. He said xenarc only guarentees less than 4 bad pixels.


    -Al

  4. #4
    Constant Bitrate
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    JOL, I was posting just to get an idea if this is a common problem and I should live with it, or send it back. After speaking with the dealer, it sounds like I could get one that has even more bad pixels.

  5. #5
    Raw Wave
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    Its normal for any TFT to have some bad pixels, i dont think they will replace it as it is still within the standard spec...depends how many and where it is on the screens. You can always try for a replacement.

    I have seen bad pixels on new expensive laptop. Yup I know its annoying.

  6. #6
    Raw Wave
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    U beat me by a minute in posting

  7. #7
    jol
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    k

  8. #8
    Maximum Bitrate
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    No bad pixels on my Xenarc 700TSV. For a 7in screen, I think they could manage perfection. When you get to the 15"+, dead pixels are more common.

    Why not get the dealer to check for you before they send out the screen?

  9. #9
    Variable Bitrate
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    Doesnt really matter what they guarentee. At least in the UK you have them under law as it is defective merchandise. You are not made aware of possible acceptable defects at the time of purchase, no small print, nada. Their problem.

  10. #10
    Newbie
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    thenominous is right

    I bought a monitor which had 1 bad pixel and was told some crap about a 3 bad pixel threshold before being considered defective. I spent a LOT of money on that 21" and got pretty mad at the guy for that statement. I got it replaced.

    It usually doesn't cost the reseller anything as the supplier 'should' have the same 'replacing defective merchandise' policy with them. That's the way it was in my case (which got me even more upset, they were just to lazy to change it).
    Luigi Rosso
    Lead Developer
    RealitySlip Srl
    http://www.RealitySlip.com

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