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Thread: DigitalWW service is poor?

  1. #1
    Variable Bitrate craigyb's Avatar
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    DigitalWW service is poor?

    OK, I've sent 3 emails to DigitalWW without a response.

    I placed a pre-order on the 16 Sept for a 7" in dash VGA monitor. It's the final component in my carputer project which is all but finished except for MediaEngine 2.0 and a in dash monitor.

    I'm now considering an OEM nav unit from Mercedes and the screen is no longer needed, but as I can't contact DigitalWW or get replies to emails from them, then what am I supposed to do.

    Anyone else had issues with there customer service?

    They seem to have us by the short and curlies because of the competitive price of there products.


    Craig
    Audi S8 supercar
    Modded Xbox 400GB HD
    Rear 7" screen & navplus

    Toyota Hiace Van
    Shuttle PIII 866 256Mb 10GB OPUS powered
    MediaCar & Mappoint 2004
    Custom fit 7" TFT VGA TSK

  2. #2
    Low Bitrate
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    there was just a thread about this...

    How is Digitallww's (Armens) customer service?

  3. #3
    Variable Bitrate craigyb's Avatar
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    Hmm, it's a bit off topic, but I have noticed that Armen contributes to these forums and also that someone mentioned a baby, and that can be time consuming.

    I did wish Armen well in my 2nd email regarding the baby etc, but I need to find out what my options are.

    Wait weeks for a screen or get a Mercedes Command system delivered next day.

    I also realised that this hould have gone to the LCD screens forum and not the input devices. But as it's touch screen, maybe I can be forgiven.

    Craig
    Audi S8 supercar
    Modded Xbox 400GB HD
    Rear 7" screen & navplus

    Toyota Hiace Van
    Shuttle PIII 866 256Mb 10GB OPUS powered
    MediaCar & Mappoint 2004
    Custom fit 7" TFT VGA TSK

  4. #4
    Newbie roughkat's Avatar
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    I talked to Armen last week. He's getting the screens in at the end of this week and then will be sending them out. He's also throwing in a camera and dome. See his website...

    '93 Explorer Sport
    EPIA M10000, 256 MB RAM, 120 GB HD, OPUS 150W PS, 7"TS, slot load DVD, GPS

  5. #5
    Variable Bitrate craigyb's Avatar
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    Thanks for that info, I don't want to come across as a moaner, but I'm desperate to fit the carputer before the weather gets too bad here in the UK to do any outside work. I don't have a covered area to work on my car, just the drive way.

    I wish Armen would send me just one reply and I would be happy.

    Craig



    PS: Any news on his new arrival yet?
    Audi S8 supercar
    Modded Xbox 400GB HD
    Rear 7" screen & navplus

    Toyota Hiace Van
    Shuttle PIII 866 256Mb 10GB OPUS powered
    MediaCar & Mappoint 2004
    Custom fit 7" TFT VGA TSK

  6. #6
    Maximum Bitrate osirisdon's Avatar
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    Quote Originally Posted by craigyb
    Thanks for that info, I don't want to come across as a moaner,
    You already did. Threads like these are NOT needed. He participates here often, but making threads to complain is just plain stupid.

    And this applies to all who have thought about doing this. Not just you.

  7. #7
    Variable Bitrate craigyb's Avatar
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    Yeah thanks for that I appreciate your support....
    Audi S8 supercar
    Modded Xbox 400GB HD
    Rear 7" screen & navplus

    Toyota Hiace Van
    Shuttle PIII 866 256Mb 10GB OPUS powered
    MediaCar & Mappoint 2004
    Custom fit 7" TFT VGA TSK

  8. #8
    Newbie andymitch1971's Avatar
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    If a company has poor customer relations , a bad history or negative feed back, i would rather someone moan about it, so that then we can decide our selfs wether we want to deal with these companys or go elseware.

    Thought that was the point of the forum, to share info.....

    Regards.

  9. #9
    Newbie roughkat's Avatar
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    Someone should also berate him for not searching about it in the first place. I mean that's standard in a case like this isn't it?

    '93 Explorer Sport
    EPIA M10000, 256 MB RAM, 120 GB HD, OPUS 150W PS, 7"TS, slot load DVD, GPS

  10. #10
    Variable Bitrate craigyb's Avatar
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    Actually, I did a search and found some threads regarding poor feedback from DigitalWW a few days after I ordered my screen, too late by then I suppose.

    Also I was willing to wait a while as I also read that he was awaiting imminent delivery of a baby, just having suffered the same problem with a local builder, (he dissappeared for 4 days without telling us when his wife was rushed into hospital with labour pains) I am sympathetic to Armen's personal situation.

    As I said at the start of this thread, it's a great product for the price. So really there is little option but to order from DigitalWW or pay megabucks for an Alpine/Kenwood/Pioneer etc...

    So lets stop the flames, I'll wait for my monitor, I've decided to go with the Mercedes OEM system for my CLK, but I wll use the DigitalWW screen for my van.

    Craig
    Audi S8 supercar
    Modded Xbox 400GB HD
    Rear 7" screen & navplus

    Toyota Hiace Van
    Shuttle PIII 866 256Mb 10GB OPUS powered
    MediaCar & Mappoint 2004
    Custom fit 7" TFT VGA TSK

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