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Thread: Just got my Xenarc. Worked once, stopped.

  1. #1
    FLAC ppgt94's Avatar
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    Angry Just got my Xenarc. Worked once, stopped.

    I just got my xenarc. I went to test it out. plug it in....Works! Niiice! - NOT. I unplugged it and plugged it into another machine (since the TS drivers kept freezing the other XP machine). It flashes and PC comes up on the OSD when I plug it into VGA but I get a black screen! Anyone have a clue???

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    if you plug it back into your first pc...Does it work?
    If not...

    Do you have the improved version Xenarc or the old version.
    The older version have a really weak connector...I know mines snapped of and so do others that had the first version.

    Did you try cycling through the different displays?
    Does your PC works with the monitor unplug then plug? Try plugging everything in first, then turn on your PC.

    The Xenarc will always turn on by itself once it detected a signal. No need to press the power button at all

  3. #3
    FLAC ppgt94's Avatar
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    No it doesn't work when I plug it in the the first PC.

    I just ordered my Xenarc new from Logic Supply on Monday. It the 700TSV-B. I would guess it's the newer.

    Yes, I cycled through different displays.

    I tried plugging everything in first and after a couple times.

    It always detects a signal and I can see the backlight, just no picture...

    It seems to be picky on when it wants to work. On both machines I can get it work and it will work fine untill I turn off the power (from button or wall) then when I power up the OSD "PC" appears on the screen and nothing more.

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    FLAC ppgt94's Avatar
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    I'm waiting for a call from "tech support" but I doubt there's much they can do.

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    video drivers maybe? Maybe you had the S-video out as primary on both pcs.
    Have you tried if it works on the RCAs?
    it could also be a out of range problem. What resolution did you set it on? Try 800x600

  6. #6
    FLAC ppgt94's Avatar
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    Not the video drivers or out of range problem. The drivers, nor resolution changed once it just quit.

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    What type of system is it? Is it a laptop? Housebrand? Homemade?

    The screen might be a defect...things like this happens all the time...guess you're just unlucky to receive 1. I'll call them and arrange something out.

  8. #8
    FLAC ppgt94's Avatar
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    One system is homemade the other is a gateway and I finally tested it on my Toshiba laptop. What might that have to do with anything? This sucks. I have to wait at least another week till i receive a new screen.

  9. #9
    FLAC ppgt94's Avatar
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    *Update*

    One strange thing is that if I disconnect it (power) for ten minutes it seems to work again. But if I turn it off while working (power button, or unplugging) I have to unplug it and leave it unplugged for another 10 minutes before I can get a picture back. Am I missing something?

  10. #10
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    sounds like a defective unit, you should just send it back. they are real good about just replacing the unit.

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