Thread: new outlook on lilliput

I managed to screw up the vga controller in my lilliput the other week while soldering new cables to the board. So just for the hell of it I figured I would contact Lilliput, errr Newision and see how much it would cost to have the unit repaired by them. I e-maied the service department in China and didnt really expect much of a response if any since I had opened the unit and voided any kind of warranty on it.

Needless to say I was shocked to have this e-mail conversation with them:

> > I have a 7" lilliput vga tft touchscreen, while attempting to replace
> > the vga and usb cables i broke the ribbon cable on the vga controller
> > board. I need to have the control board replaced
> > along with the small ribbon cable that connects the power control board
> > to the vga board.
> >
> > where can i get information on having the unit repaired in the US?

We do not have any service office in USA. If you'd like, you could return this unit to us, but you'll charge the shipping cost, please comment.

I look forward to your early reply.

Best Regards
May Tiu

The problem began when I got the unit and the vga cable did not have a
> good connection, colors were dim and without pinching and twisting the
> cable at the connection windows xp could not detect the touchscreen
> interface. I had been using it via wireless keyboard since the
> touchscreen wouldnt function.
>
> That was the reason I was attempting to rewire the vga controller with
> seperate vga and usb cables.
>
> if you could give me some type of estimated cost to replace the vga
> controller and repair the unit I can determin if the shipping the unit
> for repair would be viable
>
> I need to have it repaired very soon as it is used for the interface in
> my car and I have upcomming car shows to attend.
>
> thank you

Dave,

We could repair it by free charge, but you'll pay for the shipping cost, please consider.

Best Regards
May Tiu


Free!!, hmmm, damn imagine that one. I know alot of people have had bad experiences with lilliputs and I just have to give them credit for trying to take care of my problems.

luckily I work for an airline so we get a huge discount on fed ex shipments, should only cost a few $$ to have it shipped there and then whatever it costs for return shipment. All i know is it will be much less expensive than buying a whole new LCD