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Reply With QuoteIt was plugged in. I wish they would just send me another cable. Shipping alone for me would cost more than actually buying the damn thing. I am really starting to get peeved.Originally Posted by spdyscotty
This is all well and good but the fact is they should have never released this product until it was bench tested and working properly, why should the customer lose out with postage and tax etc. because of there cock up. Has anyone complained to eBay about this?
It was plugged in. I wish they would just send me another cable. Shipping alone for me would cost more than actually buying the damn thing. I am really starting to get peeved.
See what Ex-audio's response if first. If it is not satisfactory, we should all take it to the next level. Complain to ebay, complain to paypal, complain to the credit card companies. They will have their ebay and paypal privilages revoked. That will really screw them over, kinda like how we were all screwed over.
BikeBoy24 wrote
See what Ex-audio's response if first. If it is not satisfactory, we should all take it to the next level.
I guess you have no option but to wait for a reply from ex-audio first.
I think it became unsatisfactory the moment they advertised them on eBay when they had no stock, the early adds said order now for the 15th of June release date but when I bought mine on the 1st of July it said they had stock.
Wow I have read the last 4 pages and I have to admit that I am a little worried considering I ordered this unit and I am just now receiving a FedEx Shipment Notification. I’ll post results as soon as I get it.
Since I have an up coming surgery I doubt I will be able to install this unit in my car and was wondering if there was some way that I can test it out in my house. Any suggestions?
***edit***
Is it possible that you guys are wring the unit wrong (batt and vcc) and that's the reason why the motor is being fried?
You can use your computer power supply to test it out. The motor and the screen both run off 12V, so it wouldn't really maek a difference. Yo can't really wire it wrong. The motor is dying probably because of mechanical failure, not electrical.
Hi BlackFlux
You could test it on a desktop but the 12v power is the problem, if your nor sure don't do it, wait until you have time to test it in your car, or take your car-Pc in the house and do it that way, you still need the 12v supply though.
Can I ask what date did you make payment, just trying to work out when mine should arrive.
Tell me about it, I got charged £55 import duty, plus the £25 shipping to me and then apx £20 to ship it back so this unit will have cost me £100. I'm not damn well loosing that without a fight. I asked ex-audio if I can exchange for a regular 7" touchscreen as I have no faith in the motor being fixed properly (at this time I believed this to be the second newer motor) and all they said was:It was plugged in. I wish they would just send me another cable. Shipping alone for me would cost more than actually buying the damn thing. I am really starting to get peeved.
"OK, please ship it back first. I will discuss with my director how to handle it afterwards." - Yeah thanks so I won't know how you'll resolve it until you get the unit back, real nice customer services..
Carvex7 wrote
I asked ex-audio if I can exchange for a regular 7" touchscreen as I have no faith in the motor being fixed properly (at this time I believed this to be the second newer motor) and all they said was:
Sounds like you’ve already made your mind up you don’t want this screen now and I don’t blame you owing to the past problems, so why not go through pay pal, (faulty goods) after all do you think they will treat you any better when they get the screen back.
I second regal. File a claim with Paypal or your credit card company and they'll change their tune quickly.
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