Thread: lilliput in-dash 7"

Originally Posted by BikeBoy24

Just an update. I previously asked for them to send me a new cable, as I think the VGA cable I have right now is defective.

They now tell me they do not have the cable on hand. Not only that, they are shipping it by some mail service, that will take 8-17 days. I do not understand. The burden should lie upon them to TEST THE SCREENS BEFORE SHIPPING. This includes testing the cable. Why should I be penalized for their mistake? I think it is only reasonable for them to ship it the same way they shipped the screen, fedex 2 day express.

I am getting really fed up with this crap. I think I will file an ebay/paypal complaint tomorrow if I do not get a satisfactory reply.

Your right it’s a disgrace how they treat valid customers and get away with it.

What’s to say after 18 days it will work?

Try advertising your week old damaged or faulty screen for sale on eBay, copy there heading and then say something like please don't bid just read, and then go on to say, after waiting over a month for this item it doesn’t work, the seller will take 18 days to send me a part that still might not fix the problem so I'm selling it and buying another brand, for more info on this item
use the link.

http://www.mp3car.com/vbulletin/show...864#post574864

Anyone thinking about buying one of these would at least be warned beforehand.

I can not put several pictures because If i do, there are only liks and not picture. Does the only solution is to put one reply per picture?

from profil

Originally Posted by regal

Your right it’s a disgrace how they treat valid customers and get away with it.

What’s to say after 18 days it will work?

Try advertising your week old damaged or faulty screen for sale on eBay, copy there heading and then say something like please don't bid just read, and then go on to say, after waiting over a month for this item it doesn’t work, the seller will take 18 days to send me a part that still might not fix the problem so I'm selling it and buying another brand, for more info on this item
use the link.

http://www.mp3car.com/vbulletin/show...864#post574864

Anyone thinking about buying one of these would at least be warned beforehand.

Not even 18 days. They don't even have any cables to send me. Looks like I'll have to wait ANOTHER MONTH, just to get this thing to work. This is not acceptable. I wonder if we all contact the credit card companies, would this cripple their business? I'm not out for anyone's head, but I do want to be heard, and I wanted to be treated how a customer should be treated, with respect.

Has anyone had any success with getting a refund or return?

Also, here's the reply they gave me. They want ME to pay for the express shipping charges. Unbelieveable. I sent them a piece of my mind. I was just shaking my head when I read this. I have never experienced such bad business practice.

"Hi,

I have just checked with the shipping staff that we don't have the cable on hand. We are waiting for Lilliput to give us the spare parts. 8-17 days delivery is shipped by airmail. Do you have any comment? Are you willing to pay for express shipping in order to get it sooner when it is available? Thank you!"

Hi BikeBoy24

Your credit car company won't help,

Pay-Pal take's one month for a claim but at least you would get a full refund apart from the postage both ways.

You would probably be better sending it back for a replacement rather than waiting for the parts to arrive.

Personally, I would report it to eBay and then let pay-pal deal with your claim, ether way the unit will need to be returned.

What a mess, I hope to god mine works when it comes, if in doesn’t you can try my VGA cable with pleasure, In fact if someone on this forum is sending there’s back they could swap cables with you first.

Well, you'll probably be waiting a loooooong time for it.

BTW, you know they are STILL SELLING them on ebay? Even with all these problems. What a joke.

Actually, when I paid for mine with my credit card, through paypal, my credit card company (VISA) actually intercepted the transaction, and told me they were from HK. I had to OK the transaction first. Maybe they had a previous experience with this company through paypal. I do think the credit card company can do something about it. If not for my particular case, for future victims.

Maybe if we pool all our parts together, we can get one working unit.

Well I'm supposed to be on next week’s list for shipping.

Unfortunately, after you Ok’d it they won’t help because it's not a UK seller,

They also intercepted mine, when I asked why they said it was just an unusual transaction for me to make.

I also can’t believe ex-audio are still selling them after a few members have already complained to eBay about it, but another buyer did leave good feedback again today so not everyone is faulty.

Pooling the parts might be the answer but in my case it will be in the swimming pool if it doesn’t work because it’s taking over my life at the moment.

Could someone start a new thread with a voting poll something like "For those who have the lilliput in dash motorised 7 - Does it work?" then a yes or no poll just to give us an idea of how many of these are faulty.

I'd do it myself but I can't figure out how to start a poll.

Thanks.

Originally Posted by Cravex7

Could someone start a new thread with a voting poll something like "For those who have the lilliput in dash motorised 7 - Does it work?" then a yes or no poll just to give us an idea of how many of these are faulty.

I'd do it myself but I can't figure out how to start a poll.

Thanks.

Well I had a go after reading the instructions in the FQA,

To create a poll when you post a new thread, simply click the 'Yes! post a poll' checkbox at the bottom of the page, and set the number of possible responses you want to include.

I didn’t get this option when posting what did I do wrong?