How about a 'reply-by' commitment?

**Bugbyte** · 11-30-2007, 01:06 PM

I've always had excellent service with mp3car.com. Many of the complaints I've seen in the past deal with inability to get a reply to an email.

A suggestion is that you commit to responding to customer inquiries within a certain period of time, consistent with your business needs (i.e. no responses outside of normal working hours and so forth).

**Heather** · 11-30-2007, 06:10 PM

Originally Posted by Bugbyte

I've always had excellent service with mp3car.com. Many of the complaints I've seen in the past deal with inability to get a reply to an email.

A suggestion is that you commit to responding to customer inquiries within a certain period of time, consistent with your business needs (i.e. no responses outside of normal working hours and so forth).

Bugbyte - thanks for the suggestion. We had made some changes a few weeks ago to our operations to decrease our response time, but I have just clarified the turn around time for those who receive a message after emailing the store.

Our commitment is:

"One of our friendly and knowledgeable team members will respond to your email today, unless you are emailing outside of business hours, in which case you will receive a response on the following business day."

Thanks!