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Thread: How about a 'reply-by' commitment?

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    How about a 'reply-by' commitment?

    I've always had excellent service with mp3car.com. Many of the complaints I've seen in the past deal with inability to get a reply to an email.

    A suggestion is that you commit to responding to customer inquiries within a certain period of time, consistent with your business needs (i.e. no responses outside of normal working hours and so forth).
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    Quote Originally Posted by Bugbyte View Post
    I've always had excellent service with mp3car.com. Many of the complaints I've seen in the past deal with inability to get a reply to an email.

    A suggestion is that you commit to responding to customer inquiries within a certain period of time, consistent with your business needs (i.e. no responses outside of normal working hours and so forth).
    Bugbyte - thanks for the suggestion. We had made some changes a few weeks ago to our operations to decrease our response time, but I have just clarified the turn around time for those who receive a message after emailing the store.

    Our commitment is:

    "One of our friendly and knowledgeable team members will respond to your email today, unless you are emailing outside of business hours, in which case you will receive a response on the following business day."

    Thanks!

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