RMA, fedex delivered no response from MP3car

**moboman** · 01-10-2008, 09:30 PM

Ya, thanks Nola.

I'm sure you know how it is when you get a new toy and then you have to wait for it.
I'm sorry if I have made anyone mad, but I was so exited when I unwrapped that box.

**HiJackZX1** · 02-19-2008, 04:47 AM

Originally Posted by Sonicxtacy02

have you even bothered picking up the phone and calling them? if not you really shouldnt complain. They are easily accessible on the phone and can give you all the information you need about your RMA status.

why should someone have to call to find out status. Logic Supply sent me an email when I had to send something back!!!! I was also able to log onto their site and it told me step by step what was happening to my return. Online ordering should stay online. Shouldnt have to waste time picking up a phone.

**Heather** · 02-22-2008, 09:42 AM

Everyone at Mp3Car knows what it is like to get a new toy, turn it on, and then wait for Nothing to happen. And the MDT failures in particular were really disappointing - for you as well as for us! Who enjoys processing RMAs?

It is true that we could have a clearer system for RMA processing. We do ask that customers be patient, because we are a small company focused on getting the right stuff in stock and shipping it out quickly.

I will take your comment back to the team and see if there is something we can do about creating a little more transparency.

We appreciate the comments, this is the best way you can all help us better serve the car computing community.

**rgarjr** · 02-23-2008, 12:26 AM

I really do not understand why it takes so long for an RMA item to go thru. The thing that sucks is that you (the customer) is sometimes anxious or in need of the item and can't really do anything to speed up the process. All one can do is to just wait and wait until they feel like processing it.

**2k1Toaster** · 02-23-2008, 02:56 AM

3-5 days is pretty normal. Even with newegg it doesnt go out the instant they get yours back.

They have to check to make sure everything is there. Then they probably test it to make sure it is defective and not something in your setup, then send out a new one.

This isnt a multi-billion dollar corporation, so things take longer.

Put yourself in their shoes, and you will see that RMA is a very small part of what they do. The beta test, they keep the forums alive, they are doing hardware developement, working out deals with companies, providing support, shipping orders, writing responses to these threads and so on.

And no i dont work for them...

**krnpimpsta** · 02-23-2008, 10:17 AM

Originally Posted by rgarjr

I really do not understand why it takes so long for an RMA item to go thru. It should not take longer than 5 minutes to even process an RMA item, and yet mp3car store still says it takes 3-5 business days.

You guys should put yourselves in our shoes for a change. The thing that sucks is that you (the customer) can't really do anything to speed up the process.

Dude, this isn't Amazon.com.

If they paid someone 40 hours a week to wait for the mail and process RMA's as soon as they came in the mail, then yes, maybe it would take 5 minutes. But these workers who have other things to do (fulfill orders, answer phone calls, etc) will have to process the RMA's when they have a chance to do so.

If I sent YOU (rgajrjrjarr) an RMA on Monday, how long would it take to for you to process it? If you have a job or go to school, I'm guessing it would take more than 5 minutes, because you have other things to do.. if they don't have a "wait for the mail so they can process your RMA in 5 minutes" person, it's probably the same case for them.

Maybe you should put yourself in the shoes of a small retailer and see that your demands are unreasonable.

**rgarjr** · 02-24-2008, 12:31 AM

Well maybe not 5 minutes but more like 2 or 3 days should seem more reasonable.

**moboman** · 03-27-2008, 07:12 PM

Do you take RMA's as some kind of joke? Today, we emailed them asking what is up. MP3 car says they have no record of them getting the box.

They want my Fedex tracking number.... Found it on hard copy. Emailed them. We'll see.

**Bugbyte** · 03-27-2008, 09:48 PM

Is this the same RMA you sent in at the beginning of January?! It's going on three months, then!

**moboman** · 03-27-2008, 10:20 PM

yes they told me they would send me a new unit when they get them in. I guess they never got them in. And never contacted us, because they didnt think they had it returned. But they did.

I sent them the tracking number, good thing I still had the hard copy from the fedex program because it purged its database since January!