Thread: RMA, fedex delivered no response from MP3car

Judging by this and some other threads, the SD team and mp3car are not answering the phone lately. I can't vouch for the truthfulness of this, sine I have no reason to call, but there are more than one threads on the forums right now about attempting to contact mp3car and not being able to, both via phone and email.

This is still for the 7000, right? I would suggest that before you get mad at us (Mp3Car) about not sending you a new one, you understand what's going on with the manufacturer. We are NOT the manufacturer. We don't have control over Xenarc's manufacturing, nor are we on the inside of all of their internal discussions to know where THEY stand on the status of the new version of this monitor.

We cannot provide another unit if we don't have any to provide. This is out of our control and has been well documented on the forums in various threads about this product. Someone from Xenarc has even posted about this.

I'm not sure I follow how one can be so upset at a reseller when it's the manufacturer that's the hold up?

We are all handling the CRM que - which is email. If it doesn't get answered, chances are it wasn't received for some reason. The phones are being answered, however, in order to keep prices down, we cannot have someone sitting just waiting to answer the phones. The team in the Baltimore office is VERY busy. If someone doesn't answer, you might try sending an email again. As always, if you leave a message, we will get back with you.

Red, I take it you didnt read my whole message. The problem is not with Xenarc it is with Mp3car accusing us of not returning it, until we provided a Fedex tracking number from over 3 months ago. Mp3car called on the 5th day after my return, and said to wait a while and we will have another unit. We emailed them yesterday asking about the status/ asking for a refund because the site said unavailable.

Either way, Mp3car sent a refund after I sent them the tracking number. Why would I ask for my money back if I had not sent the monitor back?

Thanks MP3car.

Originally Posted by RedGTiVR6

I'm not sure I follow how one can be so upset at a reseller when it's the manufacturer that's the hold up?.

People will get upset with who they purchased the item from, because that is their contact point. Their transaction is with the seller not the manufacturer.

What problems the seller has with the manufacturer is NOT the buyers problem.

He bought from a store rather than a manufacturer even though it would cost more because he doesn't want the hassle of dealing with a manufacturer. That's what he is paying the premium for.


If I buy some meat from the butcher and it's bad, I complain to the Butcher, not the farmer.

Well, it's good to see a response from mp3car, but it's a defensive, pass the buck repsonse, which has become somewhat the norm. I've lost my faith in SD and mp3car at this point.

In this case it was completely my fault. I couldn't find the tracking number. We got the tracking number and immediately issued a refund. Sorry.

Thank you. While this thread has nothing to do with me, I do appreciate seeing an apology an an admission of fault in customer services issues..

Again, thanks

Much better.

Thanks fiber optic!

I see someone on the staff still cares.