I hesitated to answer this for many days, but I think it is important that we tell it how it is. Mp3Car is a small company with an E-commerce site that provides products for a very niche market, which is synonymous with small.
Take a look at the About Us page and you will see who we are. We are a few people working really hard to sell and support car computers and accessories. We work hard not because we have volumes like Newegg, but because we believe that in selling these products to hobbyists, there will be more innovation in car computing in the future. We continue to support and develop the infrastructure of the forums as well, so that innovation in car computing can be made simpler through collaboration and communication.
We appreciate the feedback- good and bad - as it keeps us focused on making improvements and working hard. If our response take a few days regarding support issues, please understand that there are MANY people emailing with questions each day and there is a huge need for support because these products do not always work the way we would like them to.
We hope that you keep coming back and using our products and the Mp3Car Forums to innovate!