RMA, fedex delivered no response from MP3car

**moboman** · 01-09-2008, 11:34 PM

Alright the first time mp3car store disappointed me, they gave me a 10 dollar gift certificate (as hush-up money) in apology for their bad customer service and swore it was going to improve.

Things havent changed!!!

The 2nd time MP3 car has let me down,
My dad bought me a Xenarc MDT-X7000t for Christmas. Sadly it had to go back. So, it takes 2 business days just to get an RMA. So then I fedex them the Xenarc. Fedex tracking shows it was delivered on January 3 at 2:34Pm. My dad still has not been contacted by mp3car. All that is required is an email from them saying they received the Xenarc. Right now I don't know anything about the monitor, other than that fedex says it was delivered.

Fool me once shame on you, fool me twice, shame on me.

**Sonicxtacy02** · 01-10-2008, 09:03 AM

have you even bothered picking up the phone and calling them? if not you really shouldnt complain. They are easily accessible on the phone and can give you all the information you need about your RMA status.

**moboman** · 01-10-2008, 11:33 AM

yes, Called twice before emailing them before the RMA. Their machine says they are currently closed even though its during their supposed business hours.
I have not called them since the RMA.

**naqueal** · 01-10-2008, 03:14 PM

It is not our policy to email/call a customer when a RMA is received. Should there be a problem with repair/replacing the unit then we would call. This is also the reason why we suggest you use a shipping method with tracking so YOU can monitor your package.

Turn around Time for a RMA is usually 3-5 Business days once received. Looks like this is the 5th business day so your Father will be contacted.

Please take note: Our process is to sit down and complete the RMA process in one sitting. To open every box that comes in to see who it belongs to, to contact that person to put it back on the shelf to repair/replace @ later time is honestly a waste of time. We say this alot but we are a small company trying to servicing a large population and for the most part it works smoothly @ times we do goof but we do make it right (lol most of the time)

Either way should anyone ever need a status of a RMA , please feel Free to contact us via email store@mp3car.com

**Nola111** · 01-10-2008, 04:35 PM

Originally Posted by moboman

Their machine says they are currently closed even though its during their supposed business hours.

They're in Vegas.

**StreetDeckAce** · 01-10-2008, 05:17 PM

We are running shot handed due to CES. Some of us are still here answering the phones and emails.

**moboman** · 01-10-2008, 07:14 PM

I sent the box to Reisterstown, Maryland.

I'm just kind of anxious you know. Get a new toy and cant play with it.

**moboman** · 01-10-2008, 07:15 PM

They are EST.
http://www.timetemperature.com/tzmd/reisterstown.shtml

**moboman** · 01-10-2008, 07:33 PM

contacted at 4:10 on the 5th day.

If this took so long because of everyone being at ces, I wish the mp3car.com homepage would say something to that affect.

They said it will be another month until they get the units back in stock, that is understandable as we deal with backorders and things all the time too.