Page 1 of 4 1234 LastLast
Results 1 to 10 of 38

Thread: RMA, fedex delivered no response from MP3car

  1. #1
    Constant Bitrate moboman's Avatar
    Join Date
    Sep 2007
    Location
    Cincy, OHIO
    Posts
    114

    RMA, fedex delivered no response from MP3car

    Alright the first time mp3car store disappointed me, they gave me a 10 dollar gift certificate (as hush-up money) in apology for their bad customer service and swore it was going to improve.

    Things havent changed!!!

    The 2nd time MP3 car has let me down,
    My dad bought me a Xenarc MDT-X7000t for Christmas. Sadly it had to go back. So, it takes 2 business days just to get an RMA. So then I fedex them the Xenarc. Fedex tracking shows it was delivered on January 3 at 2:34Pm. My dad still has not been contacted by mp3car. All that is required is an email from them saying they received the Xenarc. Right now I don't know anything about the monitor, other than that fedex says it was delivered.

    Fool me once shame on you, fool me twice, shame on me.
    My Worklog
    I'm using my carputer 100%, but I still need to make it easier to use.

  2. #2
    Mo' Programming Mo' Problems
    Auto Apps:loading...
    Sonicxtacy02's Avatar
    Join Date
    Sep 2004
    Location
    Woodbridge, VA
    Posts
    8,168
    Blog Entries
    53
    have you even bothered picking up the phone and calling them? if not you really shouldnt complain. They are easily accessible on the phone and can give you all the information you need about your RMA status.
    mp3Car.com Senior Tech Blogger (Want a product reviewed? Contact me.)
    Find my plugins on the MP3Car App Store!
    Follow Me on Twitter or Facebook
    Live mp3Car Facebook Chat

  3. #3
    Constant Bitrate moboman's Avatar
    Join Date
    Sep 2007
    Location
    Cincy, OHIO
    Posts
    114
    yes, Called twice before emailing them before the RMA. Their machine says they are currently closed even though its during their supposed business hours.
    I have not called them since the RMA.
    My Worklog
    I'm using my carputer 100%, but I still need to make it easier to use.

  4. #4
    Newbie
    Join Date
    Apr 2007
    Location
    live? Baltimore. From? NY
    Posts
    28
    It is not our policy to email/call a customer when a RMA is received. Should there be a problem with repair/replacing the unit then we would call. This is also the reason why we suggest you use a shipping method with tracking so YOU can monitor your package.

    Turn around Time for a RMA is usually 3-5 Business days once received. Looks like this is the 5th business day so your Father will be contacted.

    Please take note: Our process is to sit down and complete the RMA process in one sitting. To open every box that comes in to see who it belongs to, to contact that person to put it back on the shelf to repair/replace @ later time is honestly a waste of time. We say this alot but we are a small company trying to servicing a large population and for the most part it works smoothly @ times we do goof but we do make it right (lol most of the time)

    Either way should anyone ever need a status of a RMA , please feel Free to contact us via email [email protected]

  5. #5
    FLAC Nola111's Avatar
    Join Date
    Jan 2007
    Location
    New Orleans, LA
    Posts
    1,197
    Quote Originally Posted by moboman View Post
    Their machine says they are currently closed even though its during their supposed business hours.
    They're in Vegas.

  6. #6
    Variable Bitrate
    Join Date
    Jul 2006
    Location
    Baltimore
    Posts
    313
    We are running shot handed due to CES. Some of us are still here answering the phones and emails.

  7. #7
    Constant Bitrate moboman's Avatar
    Join Date
    Sep 2007
    Location
    Cincy, OHIO
    Posts
    114
    I sent the box to Reisterstown, Maryland.

    I'm just kind of anxious you know. Get a new toy and cant play with it.
    My Worklog
    I'm using my carputer 100%, but I still need to make it easier to use.

  8. #8
    Constant Bitrate moboman's Avatar
    Join Date
    Sep 2007
    Location
    Cincy, OHIO
    Posts
    114
    My Worklog
    I'm using my carputer 100%, but I still need to make it easier to use.

  9. #9
    Constant Bitrate moboman's Avatar
    Join Date
    Sep 2007
    Location
    Cincy, OHIO
    Posts
    114
    contacted at 4:10 on the 5th day.

    If this took so long because of everyone being at ces, I wish the mp3car.com homepage would say something to that affect.

    They said it will be another month until they get the units back in stock, that is understandable as we deal with backorders and things all the time too.
    My Worklog
    I'm using my carputer 100%, but I still need to make it easier to use.

  10. #10
    FLAC Nola111's Avatar
    Join Date
    Jan 2007
    Location
    New Orleans, LA
    Posts
    1,197
    Quote Originally Posted by moboman View Post
    I mean the staff are in Vegas. At CES. Not the store.

Page 1 of 4 1234 LastLast

Similar Threads

  1. Anyone understand Java ? I need help.
    By frodobaggins in forum Software & Software Development
    Replies: 31
    Last Post: 05-24-2004, 10:53 PM
  2. No MP3Car Order response
    By bonk in forum General MP3Car Discussion
    Replies: 1
    Last Post: 12-18-2000, 09:46 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •