4 orders, 5 bad experiences

**ODYSSEY** · 01-12-2008, 12:58 PM

Originally Posted by danielkh

Still want to call me a liar? Think you are helping the issue (or MP3Car) by making excuses like that? You see, MP3Car could have checked and verified all this information in private and worked to make things better, but by sticking your nose into it and making lame excuses and accusations, you had to bring it all out. Good job! Oh, and by the way, I have over 400 feedbacks on e-bay as a buyer and seller without a SINGLE negative.

No one called you anything. If anything you read more into my comment than was there.

You made this public yourself by posting on a public forum, instead of more direct and private means.

With the exception of the order placed in Dec, you have had decent service from MP3car, all other orders arrived within 7 days.

You stated it takes USPS two days to deliver from ship date, so your package should arrive Monday (14th) and by the lastest Tuesday, within 7 days.

If you are really upset with the fact that they (store staff) might have lied, then call them and talk directly to them.

So lets stop

and have a

**john1701** · 01-12-2008, 01:00 PM

figure i would chime in. had the exact same prob almost a year ago with a mobo. I had to call them to find out about it cause the mobo was doa so i rma it to mp3car. on the phone they basically dint have a clue about the rma. they said a new mobo would be shipped in "3 days".....took just under 3 weeks!

**TruckinMP3** · 01-12-2008, 01:03 PM

Originally Posted by danielkh

Am I not clear enough here?

THE SHIPPING IS NOT THE ISSUE!!!

The only reason the first 3 were mentioned is because they showed a pattern of slow shipping. NOT USPS! Order is one day, but the package doesn't actually ship, BY MP3CAR ORDER PAGE for 2 days to 2 weeks consistantly. No shipper can ship faster if THEY DON'T HAVE THE PACKAGE!

THE REASON FOR THE POST IS BECAUSE BY MAKING UP A STORY THAT THE PACKAGE SHIPPED THE DAY BEFORE, THEY TOOK AWAY ANY POSSIBLITY OF OTHER FASTER ARRANGEMENTS! THIS IS BAD CUSTOMER SERVICE IN ANYONE'S BOOK! MAKING EXCUSES FOR IT ISN'T GOING TO MAKE THEM A BETTER COMPANY.

I CAN'T PAY FOR OVERNIGHT SHIPPING IF I AM MADE TO BELIEVE THE PACKAGE WAS ALREADY SHIPPED! AND WHY WOULD I BE MAKING SUCH A BIG DEAL OUT OF NOT BEING ABLE TO CHANGE THE SHIPPING IF I'M LYING. JESUS CHRIST, SOME PEOPLE CAN BE DENSE.

99% OF CUSTOMERS LIE????!! WHERE DID YOU GET THIS STUPID STAT?? I HAVE CUSTOMERS ALL OVER THE WORLD, AND i CAN'T THINK OF 1% THAT LIE.

I do not think you will find a sympathetic crowd here.

I think you are out of bounds in your choice of format, and venue. Most of us are far more loyal to the site than to you.

You are fairly new... I read your rant and believe you are whining about not getting your spoon instantly delivered.

If you really have a problem vote with your dollars and stop blathering on about it.

To assure you of the effect your posts have. I am more inclined to do business with the store here than before your posts.

BTW: Stop posting in all caps. It really is a poor reflection on you.

Enjoy your day.

**redls1bird** · 01-12-2008, 01:07 PM

I havent purchased anything from mp3car.com personally, so i cant attest to their shipping practices. That being said, i do order almost everything over the internet. Unless its groceries, chances are it came from a online retailer. Why? i can usually get better prices online, and, more product knowledge for most things from the retailers. The flip side to doing that? I have to wait. Nothing is here the moment i pay for it. 7 days is a standard time to wait for a package. Its coming ground, so you never know what it can run into. Bad weather, accident on the roadways, mishandling at a shipping facility. Having worked for Fedex, i can attest first hand that no one is perfect and often times packages dont take the most direct route because of human error.

The bottom line? You pt yourself in this position by passing responsibilites off to the retailer. If you knew that you needed certain components in 6 days, you should have taken matters into your own hands and sourced them locally to ensure you or you customers were taken care of. Standard shipping is 5 business days. your order was placed on a tuesday, so it was processed that day best case scenario. That means your package would have shipped wednesday, the 9th. Following 5 business day, that means you package would not arrive until tuesday the 15th, at the earliest.

Think before you bash a company due to your own shortfalls in forsight.

**RedGTiVR6** · 01-12-2008, 01:12 PM

Originally Posted by danielkh

Order 3 -- Streetdeck -- Ordered 10/10, shipped 10/15, delivered 10/17. Wow, 5 days for a product in stock? Still USPS is holding to 48 hour delivery time.

2 of those days were over a weekend....

Order 4 -- "Classified" -- Ordered 12/17, shipped 1/3, arrived 1/5. Sure, there was some paperwork involved, but that was done in the first 24 hours. 2 weeks to ship a product in stock?? Dang, and USPS still got it to me in 48 hours. And over a holiday no less.

your product doesn't ship until the paperwork is processed. Just because you turned in the paperwork doesn't mean you automatically get the product. That's the case with any paperwork.

**hawk909** · 01-12-2008, 01:34 PM

You do know your posting in a public forum right? If this was somekind of Mp3car employee readable only forum you could sit there and say you aren't posting this for anyone other then mp3car. But it not so guess what...you are posting for everyone and there brother. If you don't want to hear replys from people then stop posting and leave.

Grow up man...really.

**ODYSSEY** · 01-12-2008, 01:48 PM

Originally Posted by danielkh

Sympathetic crowd? I don't care about the crowd. This was for MP3Car. It could have been taken care of in private except for 3 things.

1. Only one phone number and it goes to the problem area.
2. Only one e-mail address and it goes to the problem area.
3. Customer service (who this was for) ASKED for problems to be listed so they can fix it.

So no, I don't care about the crowd until someone calls me a liar.

So far EVERYONE has responded saying the shipping was my fault. Not ONE PERSON has responded to them telling me a lie. Not one of you has yet to respond saying ,wow, that is poor service. Now lets look at something, shall we?

This "hobby" is about to turn into a multi-billion dollar business. You have every auto manufacturer and even microsoft trying to catch up to us. If you have poor customer service are poor business practices, they will run over and leave nothing but a bloody pile of flesh in their wake. And quite frankly, I don't want to be TOLD what I can and cannot have in my car.

Speak with my dollars???? Why? If there is only one bad apple in a company that shows massive promise, why keep quiet and leave?

So who is really doing the better thing for the company here? Me, telling them they have a problem? Or you, telling me to ignore the problem?

No, I don't give a dang what anyone other than MP3Car think about this thread or the post.

That is when you call and ask for a supervisor. Not that I think MP3Car really has one, but you could ask to speak with Robert Wray. He is the CEO.

You are in "customer service" right? (Sorry, ebay doesn't really count, IMHO) So shouldn't you know how to get problems resolved. You work your way up the chain.

What do you expect us to do for you? You are talking merely to members of the forum, if you want action you need to talk with people whom actually work for MP3Car. The only person so far that has posted is Jan, but I believe she can only direct your complaint, but not solve it. Coming onto a public forum isn't going to solve your issue. Once again you need to call.

**danielkh** · 01-12-2008, 01:52 PM

Read the sticky.....

http://www.mp3car.com/vbulletin/mp3c...r-service.html

**TruckinMP3** · 01-12-2008, 03:10 PM

Originally Posted by danielkh

Sympathetic crowd? I don't care about the crowd. This was for MP3Car. It could have been taken care of in private except for 3 things.

1. Only one phone number and it goes to the problem area.
2. Only one e-mail address and it goes to the problem area.
3. Customer service (who this was for) ASKED for problems to be listed so they can fix it.

So no, I don't care about the crowd until someone calls me a liar.

So far EVERYONE has responded saying the shipping was my fault. Not ONE PERSON has responded to them telling me a lie. Not one of you has yet to respond saying ,wow, that is poor service. Now lets look at something, shall we?

This "hobby" is about to turn into a multi-billion dollar business. You have every auto manufacturer and even microsoft trying to catch up to us. If you have poor customer service or poor business practices, they will run over and leave nothing but a bloody pile of flesh in their wake. And quite frankly, I don't want to be TOLD what I can and cannot have in my car.

Speak with my dollars???? Why? If there is only one bad apple in a company that shows massive promise, why keep quiet and leave?

So who is really doing the better thing for the company here? Me, telling them they have a problem? Or you, telling me to ignore the problem?

No, I don't give a dang what anyone other than MP3Car think about this thread or the post.

Good, you quite posting in all caps. You seem to think this is a binary solution, either you are a liar or you are correct. This is not an accurate assessment.

I did not call you a liar because I do not care if your facts are right nor do I wish to check them.

Do not put words in my mouth, that stretches your credibility. Posting in a public format makes this open to the audience that reads it.

The perception of this scenario is your fault. You are the only person that can change your own perception. Not me or anyone else.

This forum has a history of innovation it does not matter to me what other business make money on related products. Do not assume I care. The site came before the store. This is a place to inspire innovation first.

The store started as a way to get products that make car PCs easier to put together. I do not think it was anyones desire to cater to your perceptions.

Speaking for myself and not an employee or partner of the business that runs this site.

As far as "EVERYONE" indicates it is your fault...
well maybe (just maybe) we are right and you (yes the precious you) are in fact wrong and out of line. Let's look at that shall we? The world is not you centered.

Enjoy your day

**Nola111** · 01-12-2008, 06:07 PM

I can't believe this guy can't come into a forum called "Mp3Car Customer Service Comments" and post his complaints about his experience with the store without getting lambasted by everyone who reads it. Who died and put all of you in charge of schooling danielkh on sound shipping decisions and proper customer etiquette?

I wish I had as much time on my hands as all of you do.