Thread: MP3car store service

Originally Posted by neonturbo

I ordered a touch panel replacement and have two comments:

First: good speedy shipping, package arrived quick.

Second: my touch panel is obviously a used unit. It is easy to tell if you look at it. I thought I paid for a new one. The web page on the store does not list this as used. The panel has a scratch in the touch overlay. I am pretty disappointed. I was led to believe I was receiving a new unit. This could be perceived by some as a misrepresenting a product.

Thanks

Is there a protective plastic overlay on the display that hasn't been removed and that might have become scratched?

You think it is used..... It could be a scratch from the factory. Cal the store or email before you go shouting and attempting to get a mob to support you.

Grow up.

No, it is obvious by other things, for example the foam on the 4 pin connector that is present and torn, the foam was attached, them removed from something. It is not new, if you look close, you can tell.

No mob needed, just very disappointed. I am grown up, I have stated what I see. No yelling or screaming or demanding money or anything. It was less than $50, so nothing to get over excited about. Maybe they got it from somewhere that sold MP3car a used unit, I don't know. I have not (yet) directly accused anyone of fraud or anything else. It is probably just a mistake by someone.

Is there a protective plastic overlay on the display that hasn't been removed and that might have become scratched?

no, I wish there was

have u tried calling the store for a replacement? unit might have got scratched accidentally.

Definately ring / email the store. I am sure they will sort it out for you.

I will call as soon as possible, but I am leaving for vacation later today (Sunday) for a week and cannot phone them immediately. Besides just got in mail Sat afternoon and the store is not open until Monday. Email sent though.

I will update as soon as I get back. I guess I will not have touch panel on the road this week. No roadrunner and no Nav. I am going to a car club meet and wanted to show off my setup.

Originally Posted by neonturbo

I ordered a touch panel replacement and have two comments:

First: good speedy shipping, package arrived quick.

Second: my touch panel is obviously a used unit. It is easy to tell if you look at it. I thought I paid for a new one. The web page on the store does not list this as used. The panel has a scratch in the touch overlay. I am pretty disappointed. I was led to believe I was receiving a new unit. This could be perceived by some as a misrepresenting a product.

Thanks

Neonturbo,

We do not ship used touch panels, these are all unused. It sounds like you have received a touchscreen that was somehow scratched in storage. Please email the store and we will ship you out another touch panel.

Also, we have not received an email from you at all regarding this issue, and I see above that you write that you submitted a ticket.

In the future, should you have an RMA issue, please email the store directly, so that you can be assisted immediately.

regards,
Heather

Originally Posted by armine

Neonturbo,

We do not ship used touch panels, these are all unused. It sounds like you have received a touchscreen that was somehow scratched in storage. Please email the store and we will ship you out another touch panel.

Also, we have not received an email from you at all regarding this issue, and I see above that you write that you submitted a ticket.

In the future, should you have an RMA issue, please email the store directly, so that you can be assisted immediately.

regards,
Heather

There, The store has a process that does not include "Angry Mobs" which is the name of the emote icon you used. Thus my comments about the Mob.

Relax and let the store resolve this.

We still have not received a ticket from this customer. Really, we are happy to help and we are surprised by your description of the product?

What was your order number?

He's on holiday, check his second post

Originally Posted by armine

Neonturbo,

We do not ship used touch panels, these are all unused. It sounds like you have received a touchscreen that was somehow scratched in storage. Please email the store and we will ship you out another touch panel.

Also, we have not received an email from you at all regarding this issue, and I see above that you write that you submitted a ticket.

In the future, should you have an RMA issue, please email the store directly, so that you can be assisted immediately.

regards,
Heather

Interesting situation. I bought a replacement touchscreen for an old model lilliput. I received the package today and the first thing I noticed when opening it is that the screen is used and it has a BIG scratch on top the actually cut one of the embedded wires. Heres picture of what im talking about:



you can see the scratch and cut wire on center top
(Order#: 30010 placed on 8/12/2008)

I sent an email tonight to orders@mp3car.com stating that the screen is clearly used, it wont work as its scratched and one of the wires is cut and that the product description doe snot state its a used part. Everyone is entitled to the benefit of doubt and hopefully I'll receive an answer tomorrow morning and a NEW touchscreen this weekend. But it is still suspicious that this is happening to other people too.

I have faith that this is just a mistake. I chose mp3car store instead of a honk kong vendor even though mp3car store was more expensive hoping to get good service.

Heather from mp3car store contacted me and everything is solved now. They are going to send me a replacement screen today.
She explained that these replacement touchscreens are pulled from new monitors that were never used. That explains why they have foam glued to the connector. In this case it seems the screen got scratched while in storage and they didn't catch the problem before mailing it.
She updated the product description to reflect where the touchscreens come from.