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Reply With QuoteI have moved your post into the store customer service questions since this is more a question of our policies rather than the monitor itself. One of us will be back in touch with you soon.
This is the message I recieved. Is this common? It seems unreasonable to me, but maybe thats just me:
" RMA #XXXX has been created for you. This RMA is valid for 30 days.
**Please ship with a reliable insured shipping service that provides you with detailed tracking information. We are not responsible for tracking your package or making sure it gets here.
**Under no circumstances will your shipping costs will not be refunded.
**If this is a refund request there will be a minimum restocking fee of 15%. Damaged changed or modified product may result in a higher restocking fee.
**RMA turn-around time is 30 to 45 days depending on the manufacturer. For faster turnaround times, please consider sending the RMA directly to the manufacturer. "
If a defective product is sold, shouldn't it be replaced at the expense of the seller? I'm still waiting on a reply requesting some kind of agreement that doesn't involve me paying for shipping again after I already spent $20 on 2nd day air...
I have moved your post into the store customer service questions since this is more a question of our policies rather than the monitor itself. One of us will be back in touch with you soon.
Thanks, I'm still pretty new to this stuff!Originally Posted by Fiberoptic
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