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Thread: Does anyone work @ MP3car's terrible customer support?

  1. #11
    Variable Bitrate rijk's Avatar
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    Quote Originally Posted by Startingline13 View Post
    I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response.
    Been there, and i can say, posting on the forum really helped.
    http://www.mp3car.com/vbulletin/mp3c...ng-mp3car.html
    I had my RMA and a new device, so its not they don't want to solve the problem.

  2. #12
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    Heather's Avatar
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    trust me i want to solve the problem - i am just waiting for a pm with an order number.

    And in terms of phone service - if customers had not called all day long on multiple lines to ask how they can power a car pc and what are the differences between Lilliput 629s and Xenarc TSVs, we would have left the phones on.

    With complicated technology like this, it is not smart for a small business to offer phone support. The store staff gets more done in one day now with 1/4 of the staff we had last year.
    Suggestions or Comments on the forums? Post here.

    mp3Car store order questions or products that you would like to sell on the store? Email store @ mp3car.com

    Feel free to pm me if you:
    • Have a general comment on mp3Car's products or services
    • Have a product you would like to have tested by the mp3Car community
    • Have a file you would like mp3Car to host
    • Have a cool idea that would improve the forums

  3. #13
    Constant Bitrate Startingline13's Avatar
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    I'm sure their customer support service is small and receives a number of issues, however it seems that there is a bit of miscommunication between customers and mp3car from time to time.

    Since my post I have received a RMA and mailed out my p1900. You need to understand why I am upset though. I've spent a lot of time and money having to ship an item back which was defective when it arrived. It has now gone from:

    Mp3 ---->Me ----->Mp3----->Me------Mp3

    That's a large shipping cost on my behalf, and only one response to four of my e-mails. It is only after I post on here that I receive a reply.

  4. #14
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    Agreed - you should not have had to wait so long and it is unfortunate that you received a defective unit. I hope this one works for you, if it does not, and because you had to wait for an RMA, if there is an issue next time, you can pm me.

    Quote Originally Posted by Startingline13 View Post
    I'm sure their customer support service is small and receives a number of issues, however it seems that there is a bit of miscommunication between customers and mp3car from time to time.

    Since my post I have received a RMA and mailed out my p1900. You need to understand why I am upset though. I've spent a lot of time and money having to ship an item back which was defective when it arrived. It has now gone from:

    Mp3 ---->Me ----->Mp3----->Me------Mp3

    That's a large shipping cost on my behalf, and only one response to four of my e-mails. It is only after I post on here that I receive a reply.
    Suggestions or Comments on the forums? Post here.

    mp3Car store order questions or products that you would like to sell on the store? Email store @ mp3car.com

    Feel free to pm me if you:
    • Have a general comment on mp3Car's products or services
    • Have a product you would like to have tested by the mp3Car community
    • Have a file you would like mp3Car to host
    • Have a cool idea that would improve the forums

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