Does anyone work @ MP3car's terrible customer support?

**Startingline13** · 03-31-2009, 08:12 AM

I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response. I am trying to return a Carnetix 1900, and have been going back and forth via e-mail with Goce when the e-mails suddenly stopped when I asked for a RMA. It's been over a week and I haven't received a response.

Then I figured I would contact mp3car store@mp3car.com four days ago and still haven't received a response. Any suggestions?

**smellygas** · 03-31-2009, 03:25 PM

Originally Posted by Startingline13

I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response. I am trying to return a Carnetix 1900, and have been going back and forth via e-mail with Goce when the e-mails suddenly stopped when I asked for a RMA. It's been over a week and I haven't received a response.

Then I figured I would contact mp3car store@mp3car.com four days ago and still haven't received a response. Any suggestions?

better business bureau online complaint form

SG

**Tidder** · 03-31-2009, 03:37 PM

Sounds all too familiar...

What you have to realize is (from my understanding) nobody except Goce does support. That's the only reason I can think for such laggy support and dropped communications. On top of everything else he does, there's just not enough time. Too many irons in the fire.

No, I'm not making excuses. I'm just pointing out that mp3car needs help and maybe they don't realize it.

**Tidder** · 03-31-2009, 03:40 PM

Originally Posted by smellygas

better business bureau online complaint form

SG

They're not a BBB member so more than likely this won't achieve anything. They already have a "record" with the bbb of not resolving claims made against them.

**Startingline13** · 04-02-2009, 09:09 AM

Tidder, I understand that. So I have contacted mp3car customer support directly and a response still takes days. It is only after I write these posts that I get a response.

**Maheriano** · 04-02-2009, 12:29 PM

These posts are starting to get annoying.

**smellygas** · 04-02-2009, 12:38 PM

Originally Posted by Tidder

They're not a BBB member so more than likely this won't achieve anything. They already have a "record" with the bbb of not resolving claims made against them.

Wow, they have an "F" rating on the BBB website, but it's only based on 1 complaint. A company does not have to be a BBB member in order for you to file a complaint. The BBB will contact the company on your behalf anyway and attempt to mediate the dispute. In my experience, it is the BBB MEMBERS that the BBB actually tends to side towards. After all, BBB members are the ones paying $$$ membership dues to the BBB.

Thus, you should definitely file a BBB complaint if you genuinely feel that you need a 3rd party help. Complaining here won't do you any good. If anything, there will be a second non-response from mp3car noted on the BBB website.

As an aside, mp3car isn't Nordstrom's. They're likely a small company with small profit margin and they probably do their very best. But it probably costs them a lot of money to handle customer support, especially if they must take a product back and eat the cost. My suggestion would be to look at other reputable businesses online to see if they carry the same product - and order from them instead. Otherwise, you're stuck with mp3car.

SG

**Tidder** · 04-02-2009, 12:51 PM

Originally Posted by Maheriano

These posts are starting to get annoying.

Meh, it's just people venting their frustration with a company they feel have wronged them. I'd probably do the same thing if I felt that complaining to the company was falling on deaf ears.

**Heather** · 04-02-2009, 12:54 PM

Goce, handles all of the CarNetix support, otherwise support is shared. There is nothing in any of our ques for support, which means we emailed you already.

However - we have had issues with our email this week as our domain was blacklisted for some reason. So - please pm me with your order number and I will pm you back with your rma number.

thanks
Heather

**Tidder** · 04-02-2009, 12:57 PM

Once again another good reason to have a backup plan... like a phone.

I guess the forums are a good place to use as backup communications. Perhaps you guys should make that more clear to new customers? Hell i don't know.