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Thread: Does anyone work @ MP3car's terrible customer support?

  1. #1
    Constant Bitrate Startingline13's Avatar
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    Does anyone work @ MP3car's terrible customer support?

    I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response. I am trying to return a Carnetix 1900, and have been going back and forth via e-mail with Goce when the e-mails suddenly stopped when I asked for a RMA. It's been over a week and I haven't received a response.

    Then I figured I would contact mp3car store@mp3car.com four days ago and still haven't received a response. Any suggestions?

  2. #2
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    Quote Originally Posted by Startingline13 View Post
    I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response. I am trying to return a Carnetix 1900, and have been going back and forth via e-mail with Goce when the e-mails suddenly stopped when I asked for a RMA. It's been over a week and I haven't received a response.

    Then I figured I would contact mp3car store@mp3car.com four days ago and still haven't received a response. Any suggestions?
    better business bureau online complaint form

    SG

  3. #3
    And then I was mod. Tidder's Avatar
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    Sounds all too familiar...

    What you have to realize is (from my understanding) nobody except Goce does support. That's the only reason I can think for such laggy support and dropped communications. On top of everything else he does, there's just not enough time. Too many irons in the fire.

    No, I'm not making excuses. I'm just pointing out that mp3car needs help and maybe they don't realize it.
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  4. #4
    And then I was mod. Tidder's Avatar
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    Quote Originally Posted by smellygas View Post
    better business bureau online complaint form

    SG
    They're not a BBB member so more than likely this won't achieve anything. They already have a "record" with the bbb of not resolving claims made against them.
    Tidder

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  5. #5
    Constant Bitrate Startingline13's Avatar
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    Tidder, I understand that. So I have contacted mp3car customer support directly and a response still takes days. It is only after I write these posts that I get a response.

  6. #6
    FLAC
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    These posts are starting to get annoying.
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  7. #7
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    Quote Originally Posted by Tidder View Post
    They're not a BBB member so more than likely this won't achieve anything. They already have a "record" with the bbb of not resolving claims made against them.
    Wow, they have an "F" rating on the BBB website, but it's only based on 1 complaint. A company does not have to be a BBB member in order for you to file a complaint. The BBB will contact the company on your behalf anyway and attempt to mediate the dispute. In my experience, it is the BBB MEMBERS that the BBB actually tends to side towards. After all, BBB members are the ones paying $$$ membership dues to the BBB.

    Thus, you should definitely file a BBB complaint if you genuinely feel that you need a 3rd party help. Complaining here won't do you any good. If anything, there will be a second non-response from mp3car noted on the BBB website.

    As an aside, mp3car isn't Nordstrom's. They're likely a small company with small profit margin and they probably do their very best. But it probably costs them a lot of money to handle customer support, especially if they must take a product back and eat the cost. My suggestion would be to look at other reputable businesses online to see if they carry the same product - and order from them instead. Otherwise, you're stuck with mp3car.

    SG

  8. #8
    And then I was mod. Tidder's Avatar
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    Quote Originally Posted by Maheriano View Post
    These posts are starting to get annoying.
    Meh, it's just people venting their frustration with a company they feel have wronged them. I'd probably do the same thing if I felt that complaining to the company was falling on deaf ears.
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  9. #9
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    Goce, handles all of the CarNetix support, otherwise support is shared. There is nothing in any of our ques for support, which means we emailed you already.

    However - we have had issues with our email this week as our domain was blacklisted for some reason. So - please pm me with your order number and I will pm you back with your rma number.

    thanks
    Heather
    Suggestions or Comments on the forums? Post here.

    mp3Car store order questions or products that you would like to sell on the store? Email store @ mp3car.com

    Feel free to pm me if you:
    • Have a general comment on mp3Car's products or services
    • Have a product you would like to have tested by the mp3Car community
    • Have a file you would like mp3Car to host
    • Have a cool idea that would improve the forums

  10. #10
    And then I was mod. Tidder's Avatar
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    Once again another good reason to have a backup plan... like a phone.

    I guess the forums are a good place to use as backup communications. Perhaps you guys should make that more clear to new customers? Hell i don't know.
    Tidder

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