I know it sounds redundant that I need to post something like this again, but it seems to be the only way to get a response. I am trying to return a Carnetix 1900, and have been going back and forth via e-mail with Goce when the e-mails suddenly stopped when I asked for a RMA. It's been over a week and I haven't received a response.
Then I figured I would contact mp3car [email protected] four days ago and still haven't received a response. Any suggestions?
Sounds all too familiar...
What you have to realize is (from my understanding) nobody except Goce does support. That's the only reason I can think for such laggy support and dropped communications. On top of everything else he does, there's just not enough time. Too many irons in the fire.
No, I'm not making excuses. I'm just pointing out that mp3car needs help and maybe they don't realize it.
Tidder, I understand that. So I have contacted mp3car customer support directly and a response still takes days. It is only after I write these posts that I get a response.
These posts are starting to get annoying.
2.5" Hard Drive 80GB Samsung 5400RPM
256 MB DDR2 PC5400
Xenarc 700TSV - VGA Monitor
Intel D945GCLF Motherboard
2005 Honda Civic
Thus, you should definitely file a BBB complaint if you genuinely feel that you need a 3rd party help. Complaining here won't do you any good. If anything, there will be a second non-response from mp3car noted on the BBB website.
As an aside, mp3car isn't Nordstrom's. They're likely a small company with small profit margin and they probably do their very best. But it probably costs them a lot of money to handle customer support, especially if they must take a product back and eat the cost. My suggestion would be to look at other reputable businesses online to see if they carry the same product - and order from them instead. Otherwise, you're stuck with mp3car.
Goce, handles all of the CarNetix support, otherwise support is shared. There is nothing in any of our ques for support, which means we emailed you already.
However - we have had issues with our email this week as our domain was blacklisted for some reason. So - please pm me with your order number and I will pm you back with your rma number.
Suggestions or Comments on the forums? Post here.
mp3Car store order questions or products that you would like to sell on the store? Email store @ mp3car.com
Feel free to pm me if you:
- Have a general comment on mp3Car's products or services
- Have a product you would like to have tested by the mp3Car community
- Have a file you would like mp3Car to host
- Have a cool idea that would improve the forums
Once again another good reason to have a backup plan... like a phone.
I guess the forums are a good place to use as backup communications. Perhaps you guys should make that more clear to new customers? Hell i don't know.