I do need to come back and mention one thing, hopefully without igniting a firestorm. Perhaps mp3car will take this as a suggestion. It seems like emails sent as NEW ticket got more prompt attention from the main staff. On the other hand, emails sent in response to an existing ticket that has already been assigned a tech do not seem to get responses. I received an email on Feb 16th that the problem had been identified. I replied to this email on Feb 16th, and I sent two emails on March 3 and March 11 inquiring about progress - none of these three emails got any replies. Then on March 16, I got the email with the erroneous address which I replied to and apparently never showed up on your end. Finally on March 27, I sent a NEW email to firstname.lastname@example.org with URGENT in the title, and got a response. Like I said, I'm not sure why this is but maybe existing tickets are routed differently than new tickets. Nonetheless, I did send three (or four if you count the one that never came) emails between Feb 16 and March 16 with no response. Just throwing that out there, because honestly the MOST frustrating part of this whole experience was the lack of communication and not knowing for an entire month what was going on. Hope this helps.
Now I wonder WHO did that...
Man, I wish I had some green REP...
Kids, don't play with too many knives! -Crack Stuntman
I am closing this thread, as the issue has been addressed and problem solved.
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