Look the point is not when I purchased it. The point is that you agreed to fix it and I even OFFERED to pay for the repair on more than one occasion. I am not looking for a freebie here. However I do expect that when I send something in, I at least receive it back in some sort of timely manner or in this case - AT ALL. Just like the other threads on the customer service forum, you are turning around and blaming the customer without even offering an apology or explanation for your conduct. How do you suppose that my mail server magically decided to not send a SINGLE crucial email after sending thousands for the last two years with no problem. In addition, if it had not been delivered I would have received a notification. Obviously in this case there is a much more likely and plausible explanation - that you guys missed it, and it would be nice to at least have it acknowledged that mp3car made a mistake instead of turning it around and slapping the blame on me. I've not heard a single apology throughout this entire case - not for the 2.5 month turnaround time, not for the horrible lack of communication, and certainly not for the loss of my $135 product which I am sure I am going to have to replace on my own. But as was stated in the other support threads, mp3car is obviously being 'nice' and carries none of the blame for this situation. I hate to have to finally be rude, but you guys really need to expand your staff and work on your customer service. I know I will not be recommending purchases from mp3car to anyone in the future, nor will I EVER recommend a Carnetix product (ONE tech support person for the entire world. GOOD IDEA!!!)
On Mar 31, 2009, at 5:24 PM, [email protected]
You bought this unit 713 days ago and it is and was WAY out of warranty. We repaired it even though it was out of warranty and you overloaded your delay on circuit.
We have all of your other e-mails in our system except that one. Maybe there was a problem with your mail server on that day. Either way, please contact the person who signed for it at your old address.