Why the mp3Car Store does not offer phone service.
Many customers ask why the mp3Car Store does not have a direct phone line for customer service and technical support, here is our response.
Most of the telephone calls received by the mp3Car Store over the many years were general product questions such as "How do I power my car PC", "What is the difference between the Lilliput 629 and the Xenarc 700 TSV", and our very favorites..."I just bought a Hummer, what car PC should I put in my car dude", and of course "I bought X product on Ebay from X other company, and it just stopped working, can you tell me how to fix it?".
The mp3Car Store staff realized that the answers to these were all questions freely available on the forums, and frankly, far more detailed than the answers the store staff provided over the phone. mp3Car financially supports the forums so that this information is freely available - and we kindly ask customers to use the forums before purchasing products, so that when they do receive them, they actually know how to use them.
The mp3Car Store staff can now dedicate themselves to supporting the store, without frequent phone interruptions. As a result, the store staff are able to provide better customer service as well as keep prices down for customers. Another benefit to support online, is faster and simpler technical support. When customers take time to write down the technical issue, they are clearer, and as a result we can help them faster.