Thread: Comments from ABTsportsline

Originally Posted by ABTsportsline

good for you guys. now take those awards & turn around and try to earn them. give us decent customer service

can you give an example of their bad customer service? I personally have never had a problem.

Originally Posted by rijndael

can you give an example of their bad customer service? I personally have never had a problem.

i've had numerous examples.... here's the most recent:
http://www.mp3car.com/vbulletin/mp3c...s-antenna.html

i hate to be the PITA poster, but i'm just not satisfied at all with their business. no phone number to call, 2-3 day turnaround on emails.... unacceptable.

ABTsportsline,

I'm glad we were finally able to help you resolve this problem with your order. The antenna should be arriving today.

Email turnarounds of 2-3 days are unacceptable. I hope that you felt I didn't take this long to get back to you in our correspondence. This is something we are committed to improving. If you (or anyone else) have similar problems, please don't hesitate to bring them to our attention via an email to store@mp3car.com. I, personally, will be taking responsibility for making sure customers receive timely customer support in the future.

Thanks again for your continued patronage and please be assured that we do have a commitment to continuous improvement and quick response times.

Originally Posted by Jensen2000

ABTsportsline,

I'm glad we were finally able to help you resolve this problem with your order. The antenna should be arriving today.

Email turnarounds of 2-3 days are unacceptable. I hope that you felt I didn't take this long to get back to you in our correspondence. This is something we are committed to improving. If you (or anyone else) have similar problems, please don't hesitate to bring them to our attention via an email to store@mp3car.com. I, personally, will be taking responsibility for making sure customers receive timely customer support in the future.

Thanks again for your continued patronage and please be assured that we do have a commitment to continuous improvement and quick response times.

are you stephen? if so i greatly appreciate your help. i understand that there was a mixup on the second attempt at sending it out, and as long as the communication is there, i can be patient. we're humans, and mistakes can be made. i'm understanding about that.

it's the lack of communication that has been such a pain in the past. Stephen has been the only member of mp3car i've dealt with that has been good about that, and i thank you sir.

**update**
item i needed arrived today, so as of now we're good. thank you. :beer:

Hi again ABTsportsline,

Thanks for your input. It was a pleasure to make the situation right again for you. This is Stephen. I will be monitoring these threads also to hopefully head off some customer service issues before they start.

Originally Posted by Jensen2000

Hi again ABTsportsline,

Thanks for your input. It was a pleasure to make the situation right again for you. This is Stephen. I will be monitoring these threads also to hopefully head off some customer service issues before they start.

glad to hear someone is; no one else from the staff appears to care to read the forums or respond to PMs.

thank you again sir

sorry i was in Russia for 10 days - pm'ed you this morning. I always answer pms within one work day - but order issues should always be emailed to the store, to ensure timely service, as stated.

This was 100 percent my mistake, I must have not fully documented your order here. I have written to you in pm my apologizes and here I would like to repeat them. Also I have pm'ed you regarding the refund we would like to offer you. I hope that this will be sufficient to make up for any inconveniences we have caused.

This was my first vacation ever away from the store, since beginning at mp3Car.

Heather