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Thread: Mp3Car Customer Service?

  1. #1
    Low Bitrate ABTsportsline's Avatar
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    Mp3Car Customer Service?

    **I've already posted this thread but it was deleted without notification or reason for deletion. I would appreciate some sort of explanation or contact from someone instead of just outright deletion - especially considering i am not violating ANY T.O.S. by posting this and i am a paying customer that can't get a response from anyone at the company. I have tried all appropriate channels and am looking for guidance here.**

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    Re: Help

    Has anyone had any success getting through to customer service? I've sent a couple of emails several days ago, and even called them several times (get a wait and hold music for 10+ minutes, then it goes to voicemail) - i've left my information, invoice #, and cell phone/email info and have not received any return comments/information.

    My first contact to them was two business days ago via email, with no response. is this a brick & mortar company with employees, or a guy running it in his spare time?

    any help/info would be appreciated.

  2. #2

  3. #3
    Low Bitrate
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    I only had to call them couple of time and one of the time I was on hold for 2-3 minutes where I just hung up and called later on and was taken care off promptly.
    Also, mistake on their part was immediately recognized and again promptly corrected.
    Busy time I guess ...

  4. #4
    Low Bitrate ABTsportsline's Avatar
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    thanks guys, i'll just keep trying

  5. #5
    FLAC
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    What's your order number? Have you checked your spam folder for missing emails?

  6. #6
    Low Bitrate ABTsportsline's Avatar
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    update: i finally got through just now... i am working with someone right now and getting an RMA.

    thanks guys.

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