I think someone is trying to live ou their paranoid fantases, to be honest. :rolleyes:
I AM a moderator here, not that it matters much.
I do not work for mp3car.com in any way shape or fashion. I'm in agreement that you're complaining about situations that are beyond the control of any of the parties involved.
Oh well. Deal with it.
I've had a working system and have had to purchase two replacement motherboards in order to get my system back to functionality. Stuff happens to all of us.
Most of us don't spend hours complaining about it, though.
Suck it up and move on. If someone can't deliver what you want when you want, then you either find another vendor or take what you can get. That's life, buddy.
So getting back to the ops problem...
Does mp3car offer an option to ship all items at once or ship only what is in stock if something is backordered? Something like a checkbox? I have ordered before online from some other companies that you can specify that.
Example: Ship all items at once or ship all items in stock and ship remaining items not in stock when it is back in stock?
I don't know if that would help or cause more shipping problems. Just some thoughts...
In this situation a business should admit the mistake, apologise and offer an alternative or a full refund. Only then a "I don't know what to tell you" should be said.
Same way my only mp3car order ended.
Originally Posted by salvi
See, and they say that I'm one of the few that this has happened to. They don't want to admit they were wrong and I'm sure that this will keep on happening as long as "the manager" that spoke to is in charge of customer service.
Who has said that you're the only one?
Originally Posted by salvi
I have no idea about the customer service for returns & backorders from the mp3car.com store, as I've never been in that situation.
Meh... customer service people get paid crap and are treated about as bad or worse sometimes than tech support people. I think if you do business online, you have to be willing to accept your losses (time-wise) on occasion and just move on. The worst thing you can do is call customer service up, ****ed about something that the person on the line probably had no control over. I hear it all the time, people call up angry from the moment they pick up the phone to call that the rep immediately thinks in his head "damn it, another one? screw this..." and people wonder why their rep was less than cordial with them.
Best piece of advice, keep a professional attitude while doing business. If you feel someone has not offered you the best service and isn't complying with your wishes in a manner you feel should be available to you as a customer, do as you did and request a refund. Then call at a later time and ask to speak to a manager or get the phone number or e-mail of someone in charge and talk with that person about your situation and see what they can do to make you confident in their level of service. Otherwise, go elsewhere with your business.
That sounds like an excuse, besides, he was the damm manager and pulled almost every excuse to avoide the situation being escalated.