As a member of this board and a previous customer of the store, I a extremely happy that you have recgonised current issues with the way the store operates and have implemented change to fix these problems. It has been dissapointing to say the least when hearing about the recent troubles customers have had. Not only does this reflect on the mp3car.com store but the entire forum. I have had nothing but exceptional service from the store, but this is when it was much smaller. I suppose this is a problem when companies expand, but at least you are trying to fix it.
Thanks Rob and the whole mp3car team for standing up and taking the criticism in a positive way.
note: Yes, I am a mod on the forums and yes I do have a loyalty to mp3car.com, but I was a customer and a member way before I became a mod. My opinions are from a customer / member standpoint regardless of my duties as a moderator.