Thank you for contacting Windows
Live Hotmail Domain Support. My name is Sandra.
Your IP 18.104.22.168 was blocked by MSN Hotmail because the vast majority of all the email that you send to me has been judged to be spam by MSN Hotmail's internal filtering system. We have conducted an investigation into the emails originating from your IP space and we have implemented a fix for your deliverability problem. This fix may take up to 48 to fully replicate through our system.
I hope that the information that I have provided to you has been helpful. You may also be able to find additional information
on common delivery questions at the Hotmail Postmaster Site found at: http://postmaster.msn.com/
<http://postmaster.msn.com/> . I would like to highlight some key areas which I believe are appropriate to your company.
Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. http://postmaster.msn.com/snds/
<http://postmaster.msn.com/snds/> . This program allows a sender to monitor the 'health' of their IPs.
Monitor user complaints. Hotmail also has a sender complaint feedback loop program Junk Email Reporting Program (JMRP). Enrollment in this, free of charge, program will benefit you as a sender as it will keep your e-mail lists updated and populated with interested MSN Hotmail Customers. Participation in this program will remove those MSN Hotmail Customers who do not want to receive e-mails from your company. If you are interested in joining this program please visit Http://support.msn.com/eform.aspx?pr...ail&ct=eformts
<http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_h ome_options_form_byemail&ct=eformts> .
While using the SNDS tool, enrollment in the JMRP or having your IPs registered with Sender ID will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Hotmail Customers.
SenderScore Certified Mail Program. Many legitimate mailers and marketers have qualified and joined this "white listing" program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score is a third party program, administered by Return Path. Sender Score (www.senderscorecertified.com
<http://www.senderscorecertified.com/> ) is the only White Listing service to which we subscribe.
The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Hotmail, or Live.com customers.
Windows Live Hotmail Domain Support