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Thread: Thanks mp3Car

  1. #1
    xgc
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    Thumbs up Thanks mp3Car

    Hi I just wanted to thank everyone at mp3. I received a touchscreen from them around the first of the year, ran it in the car with no problems at all. After about 3 or 4 days it went up in smoke. I contacted mp3 and talked to a gentlemen by the name of Pat. He gave me a rma and I sent it back to them. I received it fixed(although it still had the burnt smell) in less than a week! Just wanted to say thanks...and I really appreciate the way you guys do business very classy..

  2. #2
    Confusion Master
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    It lasted 3 to 4 days before going up in smoke and they only repaired it not replaced it?


    I take it you had taken it apart to mould into the dash, otherwise that is very poor IMO.

  3. #3
    xgc
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    Hi Enforcer, no I never touched anything on it. I was surprised myself. It is a lilli with the egg plugged into a cig outlet, they even said they had never heard of anything like it and I cant explain it. I will post a worklog later showing the very screen in a custom console(98 tahoe) no mods at all on the screen.

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    Confusion Master
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    Well if it onlt lasted 3-4 days before going up in smoke and you hadn't taken it apart, I would expect a replacement, not a repair. (at least here in the UK)

  5. #5
    xgc
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    Hi, I'm not complaining as long as its fixed. Its been running in the tahoe for almost a month with no problems.

  6. #6
    Super Moderator xBrady's Avatar
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    Quote Originally Posted by Enforcer View Post
    Well if it onlt lasted 3-4 days before going up in smoke and you hadn't taken it apart, I would expect a replacement, not a repair. (at least here in the UK)
    None of the online companies I've RMAd through have ever sent a replacement except for refurbished replacements.
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    well in my opinion that is unacceptable. You've paid for a new unit not a refurbished one. If it last only a few days it wasn't fit for the purpose.

    If it's after a few months that's a different thing.

  8. #8
    Super Moderator xBrady's Avatar
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    Quote Originally Posted by Enforcer View Post
    well in my opinion that is unacceptable. You've paid for a new unit not a refurbished one. If it last only a few days it wasn't fit for the purpose.

    If it's after a few months that's a different thing.
    Yeah, I can see your point.
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  9. #9
    Banned Motorcity's Avatar
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    Quote Originally Posted by xBrady View Post
    None of the online companies I've RMAd through have ever sent a replacement except for refurbished replacements.
    That's what happens when you shop at Uncle Ray Ray's Plumbing, Electronics and Used Car Emporium.

  10. #10
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    Quote Originally Posted by Motorcity View Post
    That's what happens when you shop at Uncle Ray Ray's Plumbing, Electronics and Used Car Emporium.
    No, this is mp3car dot com store.
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