Thread: Just got my Restore DVD...now what?

How did you get your restore disk? I asked for one after G4 was delivered in 2007 and I still have not received one.

Thanks

Just contact customer support, they are very friendly and helpful Make sure to have your order information handy so they can verify the order.

Thank you, but I just got an email back from them and they won't send me the restore disk. I included the my order email in the email I sent them. They are saying they can't send it to me because of licensing issues. What does that mean? I don't know where to turn now. My G4 is jacked up. I can reload it but it won't have the slimmed down version of windows.

Thanks

JasonMK, I used to agree with you. Things have changed. For one, they dont even offer phone support anymore, so having info handy doesn't help. But Like rciu, I forwarded them my original order email and that didn't help either.

rcicu, did you ever get your restore disk? I'm in a similar situation and it's quite frustrating. They're telling me they're no longer licensed to sell streetdeck, but that seems irrelevant as we purchased it as part of our g4 over a year ago, and at that time they presumably were licensed.

I wonder if there are others besides you and me who are still waiting on their restore disc.

Nope, they aren’t willing to help. I’m thinking about sending a letter to the better business bureau. I don’t know it that will help tho. All I need is the media which they should provide bc I paid for it and the never sent it as promised. Fortanly my G4 is working good for the moment and was able to create my own restore disk. I am still very upset with mp3 and will never give them future business or refer them any business at car shows. I am a big fan of StreetDeck as they are still providing a great interface.
-rcicu

Originally Posted by rcicu

Nope, they aren’t willing to help. I’m thinking about sending a letter to the better business bureau. -rcicu

do it. it won't get you a restore disk, but it might help save someone who is doing some homework on this company before they decide to give them any money. i saw no entries from them when i looked them up before i ordered many years ago. wish i had seen something. i'll be doing my part with the BBB as well.