So I caled again, but choose sales this time instead of customer service since most likely they wanna make sales more than help people on customer service line.
Got someone, told him my issue, said they are out of stock, and repair was best option. He said to try loosening the bezal screws and I said that didn't help. He seemed to understand the touchscreen issue asking me if I was able to calibrate it and if the mouse was stuck. I said the mouse was stuck making the touch beeping noise.
He then wrote up a RMA for me and said asking technician if they are anything else I can try.
Even though I have to pay for return shipping, the person on the phone was very helpful, nice, and informative.
I just need to ship it out now, and wait.
I'll update this post when I get it back and let you know how it works.