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Thread: Exchanges

  1. #1
    Newbie
    Join Date
    Aug 2007
    Posts
    5

    Exchanges

    Hey all!

    I was wondering if anyone had experience with exchanges? I sent my monitor back that didn't work out of the box and it arrived there a week ago. I sent an e-mail to the store and they just said "please allow 2 days to process" (which has passed). I sent another e-mail and got no response.

    If you've exchanged something how long has it taken you to get it back?

  2. #2
    _
    Join Date
    Mar 2004
    Location
    Little Elm, Texas
    Posts
    13,500
    Have you tried calling the store?
    Jan Bennett
    FS: VW MKIV Bezel for 8" Lilliput - 95% Finished

    Please post on the forums! Chances are, someone else has or will have the same questions as you!

  3. #3
    Newbie
    Join Date
    Aug 2007
    Posts
    5
    Quote Originally Posted by RedGTiVR6 View Post
    Have you tried calling the store?
    I called the first time / left a voicemail and they responded via e-mail so I thought that was the best avenue for communication. I can try calling again in a little while if e-mail isn't the best way. Gracias!

  4. #4
    Newbie
    Join Date
    Aug 2007
    Posts
    5
    Update: I called again and someone picked up this time. No one has looked at my return yet, but they would rush to get someone to exchange it for me and then send a follow-up e-mail. Hopefully I'll have the monitor by next Friday since I'll be driving to Los Angeles from San Francisco and will want to use the GPS/Navigation.

  5. #5
    Newbie
    Join Date
    Aug 2007
    Posts
    5

    update #2

    Good news is I grabbed my PC monitor and an inverter to test out the system. Everything is up and running smoothly.

    Bad News / Update: Still haven't received an e-mail. No apparent "rush" has taken place. Mp3car has had my sent back monitor since 8/23/2007 (Last Scan: 8/23/2007 12:45:00 PM DELIVERED REISTERSTOWN, MD US)

    Requesting next day air exchange by COB tomorrow.

    Let's see if they make this right... :-/

  6. #6
    Newbie
    Join Date
    Aug 2007
    Posts
    5

    Another update

    I called again this morning and talked to Naqueal at mp3car. He informed me that he was going to next day air the monitor but the one he had was suffering from 3 dead pixels. I appreciate that they tested it for me.

    The rest ended up being back-ordered so he called me back later on and promptly gave my refund. I thought costumer service here was on point and Naqueal was very helpful.

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