To those that work at MP3car Store.

I made a purchase the other day for a screen and some other stuff.. Paid your premium for expediting the order, and paid for UPS next day delivery..

Received a email later that day stating the package shipped.. cool :happy: .. Well later that night/next morning I decide to check the tracking #.. Well for some reason the tracking states that the package should arrive in roughly a week :shocked:!

I must not have paid for the correct shipping I thought.. but as it turns out I did..

So I figured I would call and find out what was up... NO PHONE NUMBER??? Seriously..
So I sent a email thinking they would get right back to me.. nope.
Then I realized that they accepted PayPal and all PayPal vendor accounts need contact information.. I found the phone number, though it's a pre-recorded message system. :angrymob:

I am not sure what else to do.. banghead

Sounds about right too me.. When I called them out on charging 200% of the real world shipping costs and provided links to the shipping companies documentation/prices proving it they just stopped responding to me.

You'll have better luck emailing them than posting on the forums, really.
Since you've already emailed them, continue to email them. Bug the **** out of them until you get a response.

Not that it matters much at this point. You're already hosed, really.

It sucks, but it's also indicative of the craptastic customer service that mp3car.com is known for.


[EDIT]
I applaud the mp3car.com store staff for making this situation right by the customer.
It is certainly a step in the right direction. Resolving incidents in this manner can only improve their reputation, and I hope it continues, for the sake for the hobby as a whole.

KUDOS!

Quote:

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Originally Posted by sil180sx

I made a purchase the other day for a screen and some other stuff.. Paid your premium for expediting the order, and paid for UPS next day delivery..

Received a email later that day stating the package shipped.. cool :happy: .. Well later that night/next morning I decide to check the tracking #.. Well for some reason the tracking states that the package should arrive in roughly a week :shocked:!

I must not have paid for the correct shipping I thought.. but as it turns out I did..

So I figured I would call and find out what was up... NO PHONE NUMBER??? Seriously..
So I sent a email thinking they would get right back to me.. nope.
Then I realized that they accepted PayPal and all PayPal vendor accounts need contact information.. I found the phone number, though it's a pre-recorded message system. :angrymob:

I am not sure what else to do.. banghead

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Hi sil180sx,

I'm very sorry you're having difficulties with our store and service. We'll make this right for you. I've sent you a PM about this so we can look into what went wrong with our CRM email system and make sure you get what you need as quickly as possible.

I'm sorry for the inconvenience.

Stephen

---------- Post added at 07:08 PM ---------- Previous post was at 06:10 PM ----------

Hi again sil180sx,

I haven't hear back from you yet via PM, but I was able to locate your order via your email address. Here's what happened with your order:

It turns out we made a mistake by shipping your package UPS Ground instead of UPS Next Day Air. Also, your email got caught in our spam filter. I'm still looking into why this happened, but I'm very sorry we weren't able to respond to your inquiries earlier. I've added your email address to our approved receiver list so this won't happen again.

I've had the original package redirected back to us and a new shipment will leave tomorrow and arrive on Saturday (UPS Next Day Air Saturday delivery). I'm refunding you for the express processing charge and all of the shipping charges (i.e. $99.60) for the inconvenience. 99% of the time we don't make these mistakes, but when we do, we try our very hardest to make things right quickly.

Since implementing our new Customer Service Guidelines over two years ago, we've had an extremely good customer review record and rarely have these types of issues, but we're always striving to do better. Thanks for bringing this to attention. If I can do anything else, please don't hesitate to contact me directly.

Once again, I'm very sorry for this inconvenience and thanks in advance for your patience and understanding in this matter.

Stephen

I just want to say "Thank You":biggrin1: for everything, you came through with my order and I was able to receive my new screen Saturday morning.

Your commitment to me as a customer has left me with great sense of trust :thumb: with your online store.

BTW:: I'll be ordering more of those LED push button switches from you!!

Hi again sil180sx,

Glad we could make this right for you. Enjoy your new buttons ;)

Stephen