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Thread: mp3car store send to me the wrong touchscreen

  1. #1
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    Angry mp3car store send to me the wrong touchscreen

    hi,

    I recently ordered touch screen from the store the problem is that the store send to me another screen

    the screen i orderd is : Lilliput 869GL-80NP/C/T 8" Touch Screen LCD Monitor DVI HDMI

    But they sent me : Lilliput 669GL-70NP/C/T 7" VGA, HDMI, DVI Touch Screen Monitor

    I sent a MSG via support link explaining every thing 4 days ago and I PM "Jensen2000" the mp3Car Staff but i haven't got any response from them yet

    this is another problem :
    I'm not from USA So I use a shipping company to deliver it to me, now they ask for 15$ to return an item plus the shipping cost to the sender .
    check that here

    now who will pay for the company fees ( I will not because it is not my fault )
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  2. #2
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    can anyone help me please ???

  3. #3
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    Just be a little patient, when Stephen sees your message they will take care of it for you.
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  4. #4
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    Quote Originally Posted by Sonicxtacy02 View Post
    Just be a little patient, when Stephen sees your message they will take care of it for you.
    I hope so , thanks

  5. #5
    Low Bitrate agentq's Avatar
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    Those 2 models use the same box. One side says 669GL and the other says 869GL. Are you sure its the wrong thing, on the top of the box is a mark of which is inside.

  6. #6
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    mmmmmm..... no i'm not sure if the screen in the box is 869GL because my item with the shipping company and when i ask them to take a pic for my item i notice that the screen not same i ordered becuse what's says on the box 669GL. should i ask them to open the box and make sure of that ??

    thanks agentq

  7. #7
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    Yes......!!! it's the same screen i ordered . thanks agentq

    At least they should make it clear that the 2 model have the same box, or responded to me about that a week ago.

  8. #8
    mp3Car Staff
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    Jensen2000's Avatar
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    Hi bmafia2,

    Please look at the side of the box to see what model number is checked. Lilliput uses the same boxes for multiple models. If you did in fact receive the wrong monitor, we'll get this replaced for you as quickly as possible at our expense.

    Also, please not it can take up to 1 business day for responses to email inquiries to our store. I have only one record of you emailing the store. If you did email the store before yesterday, please check your spam filter for our automated response and add the mp3Car domain to your safe sender list.

    I've also responded to your recent email so we can resolve this if necessary.

    Thanks.

    Stephen
    Have a product you would like to sell on the mp3Car Store? PM me for more information.

    Have a car computer question? Ask me by emailing the store.

  9. #9
    Low Bitrate agentq's Avatar
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    ya i ordered the 869GL and was somewhat tricked, then I realized one side says 669GL 7 inch but the other side says 869GL 8 inch. Have them look at the side of the box there is a label with all the models and a check mark for which ones inside.


    ------

    Good to hear its the right thing, dont worry your not the first to be tricked ;-P
    Last edited by agentq; 06-07-2011 at 12:44 PM.

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