As simple as it may be to remove a plug (and put it back, replacing the copper seal), I've seen it done using the pump lately too...
Getting the car up the bridge takes time, getting it down takes time...
Would also save a big garage one of their bridges (or allow them to get more "bridge-work" done while oil changes can be done anywhere in the garage... the pump works on compressed air and is mounted on a barrel on wheels).
I'm not a big fan of telling people the don't know what they're talking about as we all learn every day.
That's for both of you!
On the topic: sludge can also be caused by water of the cooling system leaking into the oil... blown head gasket or some other leak... just another possible cause for having mayonaise instead of oil.
Toyota has offered 50% off the engine, so I will be out of pocket $5,800 (the original quote was $10000 plus labour). I know have that offer in writing so it's time to go to the next step. On another note I was told by some sources (within the named company) that for them to offer such a discount so quickly is rare and is indicating a fault on their end.
Consumer affairs are behind me and the VACC are doing their engine inspection on Monday.
What annoys me is that they are claiming 5 years ago the service was done late and has caused it to sludge up. If that is so why didn't they check under the valve cover to see if it was sludging because of this in subsequent services? Or at least mention it to us as it's just a waste of money then to have the engine continually serviced because it's going to fail because of this problem regardless.
I know you need the car, but there is no way I would be paying $5800 to get the engine repaired. If they have been servicing it from day one and the services have been done on time except for one 5 years ago and they are blaming it on that, I think they are hoping you will pay the money and go away. If this was a common problem, they should be checking it at the major services.
Has it had any other major work done to the engine that required the removal of the engine cover? If so, why didn't they notice it?
If consumer affairs are behind you, you have a pretty good chance of getting this sorted out. If that doesn't work, a call to any of the high class current affair shows (ie. today tonight) may get Toyota being more helpful.
Never let the truth get in the way of a good story
Yeah I think a few well placed phone calls will really get the issue rolling. I wanted to wait untill I had a written quote of the 50% so at least I have that to fallback on. I'm getting lots of support from friends and family who are willing to meet up and go down to the dealer to make our opinion heard and to warn prospective buyers.
It had a 90,000km service not long ago, which was called a "major" service. Paid over $600 for that, whats the point of paying $600 for checking the brakes, lights, tyres if you dont really check the heart of the engine lol
Fox: really did not mean to offend you (which I obviously did) and I apologize.
But a racist...I am not. I'm actually quite interested in the Scottish as my ancestors are Curries from there. Even if I disliked Scotts, that doesn't make me a racist. (Or am I missing something here)
I will have to say that if you've serviced as instructed (except for the one oil change) I would fight it a little more. Even if they actually suck the oil out, it is them that serviced it, then it is their fault.
Here you would most likely get a free repair (engine) without hassles.
Good luck, let us know how it goes.
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Fighting on the internet is like racing in the special olympics. Even if you win, you're still retarded
and btw JC...this wasnt directed at you, i was just useing your thin ice comment...