The Oil light in my dad's Avalon started comming on, when we start the car, but going off after about 2 seconds. We checked the manual and it said that this was normal.
Then 1 week later whilst driving it the oil light came on and then the engine started making very bad noises. Immediately pulled over and had the car towed to Frankston Toyota. Now Frankston toyota are saying there has been a build up of sludge in the engine - the cause of they don't know and they want to replace the engine at a cost of $10000.
The reasons I can see for the sludge buildup is a lack of oil changes, but the car has always been serviced at Frankston Toyota in intervals as specified by the logbook ever since it was bought new.
I've done a bit of research and found that owners the USA who have the 1MZFE engine have reported similar engines and that Toyota eventually gave in and provided free replacement engines for those affected. Anyone know if a similar scheme operated in Australia?
Toyota Frankston are taking the stance that they are not at fault and that because for the 15,000km service the car was brought in at 20,000kms caused the engine sludging. I am hard pressed to see if that is the case why it took almost 101000kms to notice anything wrong with the engine.
In the US the court judgement saw it fit that for an engine to be adequately maintained oil be changed only every 12 months. But Frankston are trying to say that in the US they use different addiditives and whatnot, who cares mate it's the same engine!
Plus Customer service said that the dealer should've noticed sludge comming out of the engine in the other services whereas Frankston are saying you can't detect sludge from just draining the oil.
This is what you get for having your car serviced 100% at Toyota.
I have yet to hear what customer service are going to propose. From now on I think I'm only going to deal with customer service and not with Frankston Toyota.
It's been a week now and it's starting to become a bit of an annoyance having no car! Might check if the RACV provides a free rental car for comprehensive insurance.