How are you guys dealing with mp3car, the business?

**ABTsportsline** · 05-01-2009, 12:24 PM

i've been having serious problems with Mp3car, the company. has anyone else had issues? i'm NOT trying to start a trash-talking thread - i'm trying to figure out a solution. I cannot get what i need from dealing with them and the two-day turnaround email time.

has anyone else found a successful way to deal with them (i.e. to get them to reply in a reasonable time, get what you want, have them ship what you want when you order it, etc...)?

i've been trying to source a GPS antenna for my old Infill G4, and they ship me a remote control. problem is, i was explicitly told via email that even though the page i'm ordering from listed a remote control, that i'd be getting a GPS antenna. sure enough, i get the remote control when package arrives.

anyway, no phone number listed & the 2-3 day turnaround on remail responses is completely unacceptable. what did you guys use to get through to them? frankly after spending close to $3k with this company in the past, i'm not very satisfied. i realize something went down between mp3car & Infill, but is that my fault? When i purchased this, they were the distributor & seller, and had no qualms about charging me so much for the unit. The fact that they won't support the Infill owners after selling so many of them to us is very poor business IMO.

and why can't they have a phone number? doesn't have to be a 24/hour 1'800 number, but at least a regular number we could call during business hours with questions or problems like this?

if you have a line on how to get a hold of them, please let me know. sending a PM is ok as well, i am more interested in getting this solved than starting trouble

**Sonicxtacy02** · 05-01-2009, 12:43 PM

Originally Posted by ABTsportsline

and why can't they have a phone number? doesn't have to be a 24/hour 1'800 number, but at least a regular number we could call during business hours with questions or problems like this?

if you have a line on how to get a hold of them, please let me know. sending a PM is ok as well, i am more interested in getting this solved than starting trouble

Let me first say.. i dont work for the company, but the reason they got rid of the contact number was because they would get all kinds of tech support calls for products not even purchased from mp3car. It would cost entirely too much to have someone on the phone lines all day answering "what carpc should i by" and "How do i install this". You may get a faster response by PMing Fiberoptic(Robert) or Heather with your concern.

**ABTsportsline** · 05-01-2009, 12:52 PM

i'll PM them, thanks.

i will say that their phone reasoning is very poor. best buy doesn't disconnect their phones when people have tech questions on the electronics they buy there - they just direct people to the manufacturer or explain they aren't a tech support line. how hard would it be for someone at mp3car to say that on the phone?

given that mp3car does sell their homemade pieced-together kits, they should offer tech support. this should be part of a basic business model. if mp3car insists on maintaining operating how they do now, they probably should bring that to our attention before we order assuming they're a legitimate company. When i ordered, they did have a phone. removing it later just highlights the potential illigitimacy or scam environment.

**Maheriano** · 05-01-2009, 01:19 PM

Originally Posted by ABTsportsline

i will say that their phone reasoning is very poor. best buy doesn't disconnect their phones when people have tech questions on the electronics they buy there - they just direct people to the manufacturer or explain they aren't a tech support line. how hard would it be for someone at mp3car to say that on the phone?.

That's it, I've had it with this company. I called mp3car and when I simply asked them how to rewire the felangy on my resistive inflexidy touchscreen they said they don't do tech support and that I should look elsewhere.....WTF? Is this company supporting their own product or what??????? Help me out peoples! **

My rebuttal to your above quoted text is that they'd probably have a lot of this type of threads on these forums. Win some, lose some.

**The above scenario is fictional and any relations to names/places that may/may not exist is completely coincidental. Should you attempt to recover damages caused by my post, I will set a horde of locusts to your town and force America to bring democracy to your country.

**Bugbyte** · 05-01-2009, 01:40 PM

PM Goce. Rob and Heather are out of the country for a week. Also, include your phone number and ask them to call you.

**ABTsportsline** · 05-01-2009, 01:41 PM

well, within reason obviously. i know what point you're trying to make, but let's be real. that's an issue that they obviously won't be able to assist with. but given they sell kits that DO require setup & configuration, i don't think it would be too crazy to offer some sort of help.

in all reality, it's a giant cop-out.

but i have received an email reply to my inquiry today in record time (from Stephen), so i'm appreciative of that. my specific issue is pretty much put to bed, but the overall issue is still of concern. :beer:

**Sonicxtacy02** · 05-01-2009, 01:47 PM

Originally Posted by Maheriano

That's it, I've had it with this company. I called mp3car and when I simply asked them how to rewire the felangy on my resistive inflexidy touchscreen they said they don't do tech support and that I should look elsewhere.....WTF? Is this company supporting their own product or what??????? Help me out peoples! **

My rebuttal to your above quoted text is that they'd probably have a lot of this type of threads on these forums. Win some, lose some.

**The above scenario is fictional and any relations to names/places that may/may not exist is completely coincidental. Should you attempt to recover damages caused by my post, I will set a horde of locusts to your town and force America to bring democracy to your country.

lol its funny.. but that is EXACTLY the type of calls they get i'm sure. And you cant really compare a company like mp3car (less than 10 employees) to besy buy. Besides, when is the last time you heard of someone calling best buy to ask how do i install this car stereo i bought in my car. Best buy doesnt offer tech support on everything they sell. What would you like them to do .. hire someone and pay them 30k a year to answer phone calls which have little to nothing to do with what they sell? A small company couldn't stay in business working like that. Fact is Mp3car's first layer of "tech support" is the very forum you are posting in.

I know none of these really pertains to your problem. Just have a little patience. I know first hand that there are people working for the company that strive to provide solutions to problems such as the one you're having. Shoot them a PM, and be patient because it just so happens that they're in Russia for the next week or so.

EDIT-

Little late to the party.. Glad your issue is resolved

**DarquePervert** · 05-01-2009, 01:49 PM

Originally Posted by ABTsportsline

well, within reason obviously. i know what point you're trying to make, but let's be real. that's an issue that they obviously won't be able to assist with. but given they sell kits that DO require setup & configuration, i don't think it would be too crazy to offer some sort of help.

in all reality, it's a giant cop-out.

but i have received an email reply to my inquiry today in record time (from Stephen), so i'm appreciative of that. my specific issue is pretty much put to bed, but the overall issue is still of concern. :beer:

You're not the only one who has voiced these concerns, and I'm sure you won't be the last.

I agree with you that the lack of phone support is a cop-out.
The fact that they offer no pre-sales support or assistance is even worse.

I understand that they need to focus on paid customers installing products purchased from mp3car.com. They should also understand that all of the products they sell are designed to work in conjunction with other products & systems that they do not sell, by the very nature of the products.

2-3 days for a response when you have a problem is unacceptable.
However, Heather & Rob seem to think it's perfectly acceptable business practice.

Personally, I suggest taking your business elsewhere, assuming you haven't already made purchases from mp3car. There are other vendors that sell the same products, and will be more than happy to answer questions and assist in any way they can... Even over the phone...

**Maheriano** · 05-01-2009, 04:48 PM

Originally Posted by DarquePervert

You're not the only one who has voiced these concerns, and I'm sure you won't be the last.

I agree with you that the lack of phone support is a cop-out.
The fact that they offer no pre-sales support or assistance is even worse.

I understand that they need to focus on paid customers installing products purchased from mp3car.com. They should also understand that all of the products they sell are designed to work in conjunction with other products & systems that they do not sell, by the very nature of the products.

2-3 days for a response when you have a problem is unacceptable.
However, Heather & Rob seem to think it's perfectly acceptable business practice.

Personally, I suggest taking your business elsewhere, assuming you haven't already made purchases from mp3car. There are other vendors that sell the same products, and will be more than happy to answer questions and assist in any way they can... Even over the phone...

that's the mp3car.com award winning attitude I like to see!

**Tidder** · 05-01-2009, 05:24 PM

This issue has been brought up a bunch... hopefully the do something about it.

I'll agree that PMing Rob or Heather would be the way to start. Or hell even Goce (Ecog) since he's still in the office this next week.