That's bull****. I hate how there's not really anything we can do about horrible service like this! I hate how you still have to pay them to ship it back and hope they get it right the next time around!
God, I hate UPS. One time, I did give them a credit card that was maxed out and I never paid the charge. I feel like I beat the system a little bit by doing that. It sort of makes me happy when I look back on it. And since I'll never be at that address again, there's no worries.