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Thread: Rant against the laziness of UPS

  1. #11
    FLAC alti's Avatar
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    Quote Originally Posted by Chairboy
    UPS has bigger trucks that do cool mid-traffic ***-to-*** space docking transfers (I kid you not, it's neat)
    WTF?
    Space docking? UPS-1701 Enterprise requesting permission to dock.
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  2. #12
    Variable Bitrate silencery's Avatar
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    they've been nothing but good to me actually...

    I was expecting a package today and was unavailable at the time. I called them to schedule a will-call pickup (they're open here until 9pm) which they gladly and courteously agreed to do. Interestingly, about a half hour after I called, the same truck came by again to see if we'd come back, so I didn't even have to stop by the office.

    Incidentally, all the couriers are sucking more than usual lately from the holidays. I say cut them some slack

  3. #13
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    During the holiday season, both carriers hire alot of temp help and let them go right after the rush is over.

    I deal with UPS and FedEx alot, and though my experiences I would choose FedEx Express any day whenever I had the chance. FedEx does have a bad side though their ground service is horrible ( ground is a seperate company from express) , I mean like licking a trashcan horrible, I have had alot of issues with their drivers hitting on female employees , and even had one ground driver get in a fist fight outside my office with his partner who was tagging along with him.

  4. #14
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    Well I have a few tales to tell about UPS and Fedex and you be the judge.

    A few years ago I had a geek toy (can't remember what it was) overnighted UPS and I wasn't home so they left the note. So I signed the note and told him to leave the next day. He left another note that said I had to sign for it in person, or it could be held for pickup. So I left the hold for pickup note and on the 5th day, I got my overnight package.

    Fast forward to this week. I work for a tech company and we buy a lot of Dell equipment. We had a sales guy get his laptop stolen and we overnight UPS's a replacement to here so I can image and send it to him. The ups tracking information says that it is sitting in a UPS warehouse about a mile from us but they will not deliver it until "MONDAY". Talk about worthless.

    I am in atlanta and we got a Fry's electronics store here a couple of months ago. Sunday they had a sale for 250 gb ide drives for $99. I bought two of them and needed a USB enclosure for one. Tuesday afternoon at 3:30 I ordered a case from NewEgg ("THEY ROCK") and Fedex got it yesterday morning at 7:30. It is on the truck for delivery now and should be here in about an hour. The catch, I had it shipped Saver which is there 3 day air service. I was expecting it on Monday or Tuesday of next week.

    FEDEX is cheaper and they provide consistently better service.

    My 2 cents

    John
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  5. #15
    Maximum Bitrate Skipjacks's Avatar
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    Well in the end, UPS made it right. After an angry call to their national customer service line at 7:15 last night to register a complaint and to have the package held at the shipping hub. Not that it was easy to have it held since I didn't have the little "We tried to delivery your box" code from the little yellow sticky since they didn't leave one. But the guy on the phone figured it out and had the box held, then registered my complaint. No more than 4 minutes later the manager of the local shipping hub called me to apologize and said he'd be there for another 45 minutes or so if I wanted to come pick up the box tonight. He told me he missed the driver who skipped out on me but talked to his manager to make sure the matter would be dealt with the next day. I drove up to pick up the package, sure enough the guy was waiting for me with it in hand and was very polite about the whole thing.

    I like FedEX service too. The only problem is if they have to leave a package I have to drive 20 minutes to pick it up. UPS is only a 5 minute drive. The Postal Service is the cheapest and most convenient for that sort of thing but if I have to sign for something with them I have to pick it up by 5.

  6. #16
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    Fedex held a package of mine for 4 days around 5 miles from my house. I called them to pick it up and they said that they have to attempt delivery before I can pick it up! Companies are not "worthless" because they opt to not deliver early - they are fulfilling their contract. It can certainly be considered rude, but not worthless.
    Since all packages are delivered by air these days, I would guess that most packages arrive to the closest major distribution point within 1-2 days of shipping. Assuming that's the case, if they started delivering Saver/Ground packages in 2 days time, the company wouldn't get people buying their more expensive services.

    And why did you have something overnighted without being at home, or without leaving a note? If they didn't drop it off, just go pick it up when you get home from work! Although I'm not sure why they didn't leave it with your signature - unless the package had something on it requiring a signature...
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  7. #17
    FLAC Chairboy's Avatar
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    Quote Originally Posted by alti
    WTF?
    Space docking? UPS-1701 Enterprise requesting permission to dock.
    Exactly. I occasionally see two UPS trucks parked butt to butt in the median of a road in Colorado near my work. They park right up against each other and transfer some packages between each other, kinda like one of them is a freighter that brings pallets of 'refill' packages out to trucks in the field.
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  8. #18
    Maximum Bitrate Skipjacks's Avatar
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    Quote Originally Posted by PatO
    Fedex held a package of mine for 4 days around 5 miles from my house. I called them to pick it up and they said that they have to attempt delivery before I can pick it up! Companies are not "worthless" because they opt to not deliver early - they are fulfilling their contract. It can certainly be considered rude, but not worthless.
    Since all packages are delivered by air these days, I would guess that most packages arrive to the closest major distribution point within 1-2 days of shipping. Assuming that's the case, if they started delivering Saver/Ground packages in 2 days time, the company wouldn't get people buying their more expensive services.

    And why did you have something overnighted without being at home, or without leaving a note? If they didn't drop it off, just go pick it up when you get home from work! Although I'm not sure why they didn't leave it with your signature - unless the package had something on it requiring a signature...

    Everything is not shipped by air these days. That's why UPS and FedEX both have "Ground Shipping" rates.

  9. #19
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    If I ever get a hold of either the FedEx or UPS guys around my house, I'll set both their trucks on fire.

    Exhibit 1: Last week I get home early because I know I have a x-mas thing coming in from the Discovery Store for my nephew. It's UPS (or as I like to call them "UPS crush-my-**** donkey-back delivery"), so I know I HAVE to be there or I'll never get it -- but more on that later. I'm in the kitchen using the laptop to surf the web... doorbell rings once and by the time I get to the front door, the UPS guy is crossing the street, headed towards his truck.

    It's like he filled the little "sorry you weren't home" thingie on his way to ringing the bell, then tried to run off or some ****.

    Exhibit 2: FedEx guy and his "selectiveness". I could get a package addressed to Richard Nixon, or Trogdor, or Mr. Squarepants -- and he'll leave it in the porch around the back of the house. If it's addressed to me, he'll NEVER leave it. I've started to have the wife order stuff online just to make sure I don't have to wait an extra day or drive to their service center, because they will never leave anything without signature if it has my name on it. If it has signature waiver, he'll leave it right by the front door -- probably daring somebody to steal it -- even though the other stuff he'll put around back to keep it from being seen (and from the rain).

    And speaking of deliveries... I've actively started looking for alternative shipping methods when ordering computer parts online. That was after an acrylic case was broken -- even though it was double boxed and filled with shipping peanuts -- and after I found my first boot print on a box. I've seen them use the boxes inside the trucks as ladders, ramps, etc... put stuff in the hand-trucks upside down when it clearly says "this side up", drop or toss heavy boxes from the truck to the ground, etc.

    No offense to any UPS/FedEx guy that browses the forums, but there are some people out there that have absolutely no respect for the packages. It's almost like they're doing you a favor by bringing stuff to your house -- like you didn't have to pay for it or something -- and you should consider yourself lucky if it gets there in one piece.

  10. #20
    Maximum Bitrate VanMan69's Avatar
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    Personally, I would never send anything UPS. While I've been lucky personally, I've had a few experiences at work where clients shipped us equipment UPS, and I've had to catalog the insane damages to the equipment for claims purposes. Stuff just banged to ****.

    And I've known people who worked for UPS. They don't really have much respect for your package on the conveyor lines. And if a box splits open? Cool... free stuff for the UPS guys.
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