are u really a lez?
2 month ago got 5 prepay sim cards from easy mobile.
1 son went mad and some how got a negative balance of about 1.80ukp
That annoyed me with the 5ukp surcharge as its PRE pay....
Daughter just went 0.16p over (-0.16p credit)
I bought these sims as they say you only need to keep it in credit and there is no monthly charge etc so to me it looked a good idea to stick in the glovebox and forget about till I break down or something....
Anyhow this annoyed me so I went and contacted customer services online, it went like this (oooh the wonders of cut n paste)
RW:Good Evening, Welcome to easyMobile.com
RW:How may I help you ?
ME:Hi, I have a negative balance on my account and cant see why, except its form a cancellation fee
RW:Can i Please ask you to confirm your name, mobile number and the first three letters of the password ?
RW:Please bear with me
RW:The reason you have a negative balance on the account because you were in negative balance for three days so the account has been softblocked
ME:I see, thats the 2nd time this has happened, I actually have five accounts as prepay was a good option for children but I can see the only way to stop this is to go back to O2, this allowing balances to go negative so they can be surcharged stinks.
RW: Yes unfortunatly we cannot remove the ability to go into a negative balance on any account
RW: We do send a text message from the first day of an account being negative though
ME:I see, can I use balance from other accounts to pay off the negative balance on this account or do I have to pay it from a funding source IE bank/card and then have the balance from other accounts refunded, which then has a surcharge per account....
RW:Yes unfortunatly we cannot transfer moeny over from one account to another
RW:You will need to credit the account with a credit/debit card allowing the 25p charge for topping up
ME:Thought as much, too simple and not enough profit in it. Ok thanks for your time I will pay off the balance and close all the accounts.
RW:OKThankyou very much
RW:Have a nice evening
ME:Did I read that right there is a charge of 25p for topping up?
RW:Yes this is correct
ME: ok thanks bye
RW:Thankyou - Bye
Rebecca W left the chat.
are u really a lez?
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I thought you can't go negative on prepay. Should it cut off the moment you reach 0 (zero) balance.
Look like another way to make big bucks.
When I reach 0 it doesnt go under , but i can go on the internet and it doesnt charge me (so i download like crazy when im at 0).
u shouldnt have to pay it thats prepaid for gods sake u already paid for all the calls.
Thats really dodgy how stupid i wouldn't pay them a cent they would most likely drop it but who knows.
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