Sorry to hear than man it sucks
I don't gewt why the hell they movie this **** to india its so damn hard to understand them that more money is wasted cause u take twice as long to get it all fixed.
Im going from personal experience almost all telcos in australia have india as their call centre and its a bloody joke serious it might be cheaper but they lose customers cause of the trouble trying to understand them and the frustration.
Serious i had a guy from india call up saying iw as gonna get a free phone and i keep asking what the catch was and he goes oh its got a colour screen a great camera blah blah and then when i said no he got all ****ty with me.
Im sorry to hear about that man but i tell u there will be ALOT of complaining about it all.