Page 1 of 2 12 LastLast
Results 1 to 10 of 19

Thread: Tech support stories

  1. #1
    Raw Wave wizardPC's Avatar
    Join Date
    Jun 2000
    Location
    Nashville
    Posts
    2,635

    Tech support stories

    My manager shared a story with us today that I felt really needed to go on the internet, so here it is:

    I do support for a piece of software that uses Oracle or SQL Server as the DB backend. If the client uses Oracle, we require that they have a DBA, because sometimes we need to do stuff manually to the DB and as you guys know, that can get sticky. So to protect ourselves, we have the DBA do these things from time to time. Things like extending the rollback space, dropping and adding tables, stuff that we could do but dont because we dont want to get blamed for hosing a Fortune 500 Oracle installation.

    So a couple of years ago my manager was working in the same position that I have right now. She was working with a customer on some issue, and had to get the Oracle DBA involved. So the DBA calls my manager, and my manager gives her some things that she needs to do. The DBA needs some help, so my manager walks her through some things. This goes on for about 20 minutes, and finally my manager says to this woman making God knows how much money to be an Oracle DBA during the middle of the dotcom boom,

    "You know, you really ought to know how to do this stuff."

    <dramatic silence>

    "Please don't tell anyone here" was the DBA's response.
    Debt as of 1/1/05: $34,354.48
    Debt as of July 4, 2007: $0.00 explanation
    I'M DEBT FREE!!
    I'm now a reasonably successful gunblogger.

  2. #2
    Maximum Bitrate CJ8501's Avatar
    Join Date
    Jul 2004
    Location
    Orland Park, IL
    Posts
    660
    Wow........ shows you how many breaks women get for being just women..... damn this gov't and damn sexy woman.....

  3. #3
    Raw Wave EsKALad's Avatar
    Join Date
    Jan 2005
    Location
    Chicago, IL
    Posts
    2,102
    wow i wish i understood all the rest of the stuff he said.
    i got dat ***** sittin on 22s! SUPERMAN EDITION!

  4. #4
    The Lavender Tie Just
    Made It Obvious
    Rafster's Avatar
    Join Date
    Aug 2003
    Location
    San Diego, CA
    Posts
    3,084
    Quote Originally Posted by wizardPC
    "You know, you really ought to know how to do this stuff."

    <dramatic silence>

    "Please don't tell anyone here" was the DBA's response.


  5. #5
    Neither darque nor pervert DarquePervert's Avatar
    Join Date
    Apr 2004
    Location
    Elsewhere
    Posts
    13,950
    Oh gopd that's funny.


    HAving done support at various levels now for about 12 years or so, I've seen lots of stupid bull****.

    When I worked at an investment firm in Cleveland, one lady was jacking around with her screen properties in WinNT4.0. One thing she did was make the buttons on the title bar (close, minimize & restore/maximize) so big that the CLOSE button took up almost her screen. All her coworkers were laughing at her, which I can wholly understand. One guy said that she could go out on Lake Erie and close her windows from out on the lage.

    My coworker had to deal with this:
    A client singed up for a VOIP service like Vonage to use over their phoco-supplied DSL. Well, they loved the service so much, they called the phoco and told them to have all their phonelines shut off, since they're using Vonage (or whatever) now. The phoco did just that, cutting off all their lines, including the one that has their DSL on ot.

    I got a call from a client who said that their networked PCs can't talk to one another and their internet isn't working.
    Started diggin into it and apparently someone used the computer that holds the share for all their data to surf for some porn and ended up installing one of those free porn dialers. That also disabled the LAN connection.
    Of course, I explain what happened and he's ****ed. I also had to tell him to watch for lots of 900 charges on the store's phone bill and that the employee that did it should be reprimanded at the very least. I'm pretty certain he got canned.

    Just recently, I've been working with a customer that's using a CC authorization service. They have pinpads to accept debit cards, and one of those was having problem. After hours on the phone with the client, the CC gateway and everyone, I went onsite to troubleshoot. It's a pain in the ***, since they're 45 miles away in Ft Worth. I get onsite and the pinpad is unplugged. D'OH!!!!
    (That was last week).

    I live this stuff.
    Have you looked in the FAQ yet?
    How about the Wiki?



    Under normal circumstances, a signature would go here.

  6. #6
    Constant Bitrate RPI Geek's Avatar
    Join Date
    Oct 2004
    Location
    Schenectady, NY
    Posts
    175
    Not really a tech support one, but it kinda fits.

    I'm doing some work with my uncle right now for a large-ish company. They wanted to be able to put together a few Access reports based on their SQL server. The database is one that logs security issues like logon failures, special privileges, etc. I had a hint of the problem that was to come, but didn't fully realize the scale until later.

    To make the problem even bigger, I figured I'd add some nice functionality to the reports to pretty them up and make the customer real happy. I added a few fields for them to search by, put a small dump of their event log on my personal machine, and ran some tests on a small scale.

    It ran great on my environment, but once I got it over there, things started timing out all over the place. Great, something more to debug.

    It turns out that they log every single event that happens on their network, and it goes back for a whole year. Every time someone miffs their password, every time an account is changed, they write it to this database. To give an example, one of the quries I ran returned 4800 pages (about 8 entries per page) of logon failures.

    And they won't hear changing their policies... I still need to figure this one out.
    Old plans out the window because of an accident .
    Have: M1-ATX, EPIA M10000, 256MB, 60GB 2.5", slim slot load DVD
    Need: Time, HU integration, ideas for Lilli

  7. #7
    Maximum Bitrate tom2112's Avatar
    Join Date
    Nov 2003
    Location
    Sharon, PA
    Posts
    507
    About 6 years ago, I was doing a major system migration for a hospital. They moved from dumb terminals and light pens to WindowsNT PC's with mice. I just finished removing the old terminal and placing a new PC at a nursing station, and a woman walks up, sits down, picks up the mouse and starts touching it to the screen - like a light pen - clicking and not getting anywhere. She turns to me and says "hey, this new computer doesn't work." Keep in mind that every employee had a three day training on the new system!
    So far:
    M10000 Nehemiah, 1Gb RAM, Opus 90w PS, Buffalo Tech WLI2-USB2-G54, 160 Gb HDD, GlobalSat BU-353 GPS, iGuidance, Zippy EL-610, Panasonic CW8123B Slim Slot CDRW/DVD, 10" Lilliput, Sony XA-300, Sony CDX-MP30 Head, OBD-II

  8. #8
    Maximum Bitrate tom2112's Avatar
    Join Date
    Nov 2003
    Location
    Sharon, PA
    Posts
    507
    Another time, in the same hospital, I get a call from a doctor's office that their PC doesn't work. (I love that - no other info, it just doesn't work!)

    Anyway, I go up to the office and check it out, and the doctor had all this stuff plugged into a surge protector: PC, monitor, speakers, printer, AND THE SURGE PROTECTOR! Yes, it was plugged into itself - not the wall. And this guy is a DOCTOR!
    So far:
    M10000 Nehemiah, 1Gb RAM, Opus 90w PS, Buffalo Tech WLI2-USB2-G54, 160 Gb HDD, GlobalSat BU-353 GPS, iGuidance, Zippy EL-610, Panasonic CW8123B Slim Slot CDRW/DVD, 10" Lilliput, Sony XA-300, Sony CDX-MP30 Head, OBD-II

  9. #9
    Maximum Bitrate tom2112's Avatar
    Join Date
    Nov 2003
    Location
    Sharon, PA
    Posts
    507
    Back in the "good old days" of 5.25" floppy disks, I told a customer to send me a copy of a disk that was giving them problems. A few days later, I got a double-sided photo copy of the disk in the mail!
    So far:
    M10000 Nehemiah, 1Gb RAM, Opus 90w PS, Buffalo Tech WLI2-USB2-G54, 160 Gb HDD, GlobalSat BU-353 GPS, iGuidance, Zippy EL-610, Panasonic CW8123B Slim Slot CDRW/DVD, 10" Lilliput, Sony XA-300, Sony CDX-MP30 Head, OBD-II

  10. #10
    Maximum Bitrate tom2112's Avatar
    Join Date
    Nov 2003
    Location
    Sharon, PA
    Posts
    507
    Another one from the 5.25" days: I got a call from our accounting department: a software sales person was there to demo their new payroll program, but it wouldn't work. They kept getting a cannot read from drive A error. After going through several things on the phone with the person, I went down to accounting. Sure enough, the chuckle-heads hadn't flipped the little lever that closes the disk in the drive! And the stupid software demo person couldn't figure it out!!
    So far:
    M10000 Nehemiah, 1Gb RAM, Opus 90w PS, Buffalo Tech WLI2-USB2-G54, 160 Gb HDD, GlobalSat BU-353 GPS, iGuidance, Zippy EL-610, Panasonic CW8123B Slim Slot CDRW/DVD, 10" Lilliput, Sony XA-300, Sony CDX-MP30 Head, OBD-II

Page 1 of 2 12 LastLast

Similar Threads

  1. RR 08-30-05 ... Ipod Support & Fixes ...
    By guino in forum Road Runner
    Replies: 41
    Last Post: 09-09-2005, 06:50 AM
  2. Tech Support for Backlighting (EL) and Inverters offered
    By Electrolumin in forum LCD/Display
    Replies: 2
    Last Post: 09-01-2004, 11:42 PM
  3. Network problems... tech support
    By cadence117 in forum Wireless Communications
    Replies: 37
    Last Post: 04-30-2004, 04:30 AM
  4. Network problems... tech support
    By cadence117 in forum Wireless Communications
    Replies: 0
    Last Post: 04-20-2004, 06:47 PM
  5. For the love of tech support
    By ShinkunoNamida in forum Off Topic
    Replies: 1
    Last Post: 05-21-2002, 01:12 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •