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Thread: Am I screw?

  1. #21
    Raw Wave tj!2k4's Avatar
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    good luck, i hope it works out in the end..

    it's a shame that there is no reimbursement for the wasted time and aggravation you have to put up with to get this resolved.

  2. #22
    MySQL Error MatrixPC's Avatar
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    Man, it's really suck that I have to make too many ******* phone calls to manufacturer(Akai), Service center, retailer(Compusa), and a bro of my friend who is a lawyer (did I mention that earlier ) over the past 2+ weeks. All I want is a ******* working TV or my money back. **** those reimbursement (**** my cell bill will be jack this month) or compensate ....

    As promise by Akai CS, I called today(3/10 @ 2:00PM PST) and talk to the person in charge of RMA process, he said that Compusa had all paper works and RMA # to take back the TV. That is a big deal for me.

    I'll take the TV to compusa later and if they still don't want to take it back. I'll call that guy from Akai again. If I can't get a hold of him, I'll call my CC right a way.

    So far Akai CS has been very helpfull. The biggest thumbup for them is that all their CS personel speak English very well (not one of those from Bangladesh or somewhere in South Asia).

    Am I going to buy another Akai TV? Probably and only from Costco.
    Am I going to shop at Compusa? ******* NO except something they have that other places don't and only if it cost less than 20 bucks.
    2004 Matrix XR A7N8X-VM/400 AMD XP-M 2500+, DS-ATX
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  3. #23
    Variable Bitrate
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    Same thing happened to me, I bought mine from CompUsa on black Friday and it went bad in December. I called the manufacturer who put me in touch with a local service center. They came out and picked up the TV the next day and called me back 2 days later to tell me the board was bad and it wouild have to go back to the manufacture for repair or replacement. About 4 weeks passed and my TV was still at the local sevice center waiting to receive a box to send it back in (unbelievable ) I called the manufaturer everyday to complain untill they got fed up of hearing from me and sent me out a new TV. All is well now, But here is the good part. Three weeks ago I get a call from the manufacturer telling me my new TV would be delivered in 48 hrs . Sure enough 2 days later a truck pulls up to my door and delievers a second 42" Plasma


    No complaints from me

  4. #24
    Raw Wave BoyNextDoor's Avatar
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    damn you lucky...

    you lucky that they have ppl not filling out paperwork Can you send me the tv for the price of shipping? or maybe sell it to me for 1/3rd? LMK

  5. #25
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    As a former CompUSA Service Center Supervisor... this story does not surprise me. If they give you a hard time call the Regional Supervisor, also threaten to do a charge back. The charge back is a bunch of paperwork for them and they hate it. Once the regional manager is involved, it should take only a couple days to get satisfied. Good luck, and out of curiosity.. which CompUSA store?

  6. #26
    Variable Bitrate fromplanetbob's Avatar
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    Quote Originally Posted by Puffanug
    As a former CompUSA Service Center Supervisor... this story does not surprise me. If they give you a hard time call the Regional Supervisor, also threaten to do a charge back. The charge back is a bunch of paperwork for them and they hate it. Once the regional manager is involved, it should take only a couple days to get satisfied. Good luck, and out of curiosity.. which CompUSA store?
    I couldn't agree more. I fight so hard to get some companies to give me what I was promised. It's sad really.

  7. #27
    MySQL Error MatrixPC's Avatar
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    Not much going on since Friday (3/10). I called compusa GM number and get to his answering machine. Called store number and asked to speak to the GM. He wasn't there either. Saturday, I stopped by the store and ask to see him. Not there either.
    Well, I am trying to be a little reasonable. I don't want to do a charge back until I talk to him. Or as suggest by the former, I'll talk to the Regional Supervisor, but that is after I file a charge back.
    2004 Matrix XR A7N8X-VM/400 AMD XP-M 2500+, DS-ATX
    89 Supra Turbo P3 600E@750/Abit BE6 II, Alpine M-BUS Car2PC.
    Y2K Accord Dell GX150
    RoadRunner is the best FE PERIOD
    EmoRebellion is a SCAMMER

  8. #28
    Variable Bitrate fromplanetbob's Avatar
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    I'd just go find the regional manager. And I would especially do this before doing a charge back. Also I always find that when I deal with people like this, you should sound a little confused and fustrated. Ask alot of stupid questions too, like, I don't understand this, does it make sense to you? Never get angry, there are always options. Don't threaten reversing the charges, but let him know you are aware you can do it but were really hoping CompUSA could solve the problem.

  9. #29
    MySQL Error MatrixPC's Avatar
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    So far I have been very cool with both Akai and Compusa when talking to them.
    Charge back and legal is the very last thing I want to do.
    2004 Matrix XR A7N8X-VM/400 AMD XP-M 2500+, DS-ATX
    89 Supra Turbo P3 600E@750/Abit BE6 II, Alpine M-BUS Car2PC.
    Y2K Accord Dell GX150
    RoadRunner is the best FE PERIOD
    EmoRebellion is a SCAMMER

  10. #30
    MySQL Error MatrixPC's Avatar
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    Just finished talking to Compusa GM. He said that he doesn't have any RMA info. So who the **** is lying? The Akai tech? or Compusa GM?
    ******* I am googling for the Regional Sup #, but I don't think I can find one.
    Anyone happen to know the # for Southern Cali?
    2004 Matrix XR A7N8X-VM/400 AMD XP-M 2500+, DS-ATX
    89 Supra Turbo P3 600E@750/Abit BE6 II, Alpine M-BUS Car2PC.
    Y2K Accord Dell GX150
    RoadRunner is the best FE PERIOD
    EmoRebellion is a SCAMMER

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