Its a pile of crap, dont buy it.
I used to have one from work, just the older model Im sure, this was dating back in 2003. Model is SX....something, cant remember now.
The screen does get scratched so easily, so you got to use screen protector. My ipaq screen is alot tougher, not a single scratch on it after 3 years of use.
I didnt get to experience all the complaints as I only had it for 6 months. But yeah, generally its a crappy thing.