engineers/networkers step in ... major DSL issues, any thoughts?
alright ... i've been having alot of dsl issues for the past 2-3 months.
First of all, i've been a customer of SBC YAhoo! DSL @ their pro package (1.5mbps down/512kbps up) for the past 5 years ... no prob, everything is cool.
However, everytime summer rolls around, the service gets ****ty, but this summer is the absolute worse.
ATT acquired SBC recently so now it's ATT dsl ... fine whatever, i'm assuming hardware all stays the same.
Alright ... the basic problem I am having is that every night, exactly between the time of 9PM-MIDNITE (i'm talking about right on the dot, to the minute), the DSL is **** - either completely froze up or slow as ****. It still remains connected to the dsl (according to the modem light), but the actual activity is crippled.
In the time period of about a month or more, they sent 15+ techs out to my house and the district manager to figure out what's goin on. They came back saying that we're barely getting the speeds promised because of our distant.
Wtf? I've had those speeds, no prob, for the past 5 years. Don't tell me my house got up and moved further away. That answer didn't satisfy me at all.
So they dropped my DSL package to basic and that didn't fix anything. Then they do remote testings and figure out my dsl connection is unstable ... the last resort was for them to connect my house from one circuit to another in the neighborhood.
That actually worked for me for about a week .. but i was still unhappy because I wanted the pro package like I used to have ( i want higher upload speed most importantly). I called them up and ordered the elite package. Now, I know I wasn't going to achieve the speeds promised, but I didnt' care ... I wanted to see how fast I can really get it and see if them changing my circuit would help. First day & night, everything is great ... my download was still at the same speed as my pro (about 1.6mbps) but my upload is at 620 kbps now (which is over their advertised speed).
Awesome ... until the next day, back to square 1! WTF!
This is CLEARLY some sort of software issues on their end! I did some diagnoses on my end ... my bandwidth is as follows:
download: 150 kbps
upload: 640 kbps!!
My download is severely crippled, yet my upload is totally fine! This is absurd .. it's not a hardware or line connection problem IMO... sounds like a software bug in their servers since the problem happens exactly at 9:00:00PM - 12:00:00 AM.
What do you guys think ? It is so difficult to get in touc with their customer support which actually have brains instead of a goddamn script in their hand.
BTW, it's nothin to do with my internal network or phone lines ... personally tested it all out, as well as the techs.
It also doesn't comfort me that I see so many of the SBC tech trucks around my neighborhood everyday... definately looks like something is ****ed up but i'm not getting straight answers? i dunno ... my neighbors don't have this prob, then again they're on the basic package.