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Thread: For the love of tech support

  1. #1
    FLAC
    Join Date
    May 2002
    Location
    Sef'Kylar
    Posts
    1,421

    For the love of tech support

    here is an actual email I recieved from pinnacle systems tech support. I swear this has not been fabricated or doctored in any way:
    Jason,

    You wrote, "Some one told me the have a studio pctv card that included AM radio tuning, but all of theunits I see on the site have only FM radio. Has the product been discontinued?"

    I only know them to have a FM tuner. I have never seen it come with AM. Perhaps a while ago they did. I would know for sure because I've only been with Pinnacle for the last nine months.

    Jeff
    aka Kumaneko
    "Don't make me moderate your ***!"
    Maxima of Doom - project thread - photo gallery
    mp3car system is currently FUBAR and finances do not allow for a correction of that situation
    Real computer hackers use a rotary cutting tool on their motherboard.

  2. #2
    Maximum Bitrate
    Join Date
    Mar 2001
    Location
    Cincinnati, OH USA
    Posts
    694
    Well he answered your question (in a somewhat idiotic way), if he hasn't heard of an AM model in the past nine months then it must be discontinued. Most email tech support people answer the questions off the top of their head without looking in to it further.
    http://www.mp3car.com/usersites/Maveric/ M.A.V.I.C. System
    Asus MB, PII 266, 192 MB Ram, 6.8" LCD, 6 Disk CD-ROM, 21 Gig HD, All-in-Wonder Video w/ TV Tuner, Irman, Windows ME, Winamp, Cobra III -- All in a custom acrylic case.

    http://www.mp3car.com/usersites/listings/ MP3car Listings - Please add to it! :)

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