well you are an IT guy...have you tried insulting and belittling her?
OK, here goes....
I have a client who's very adament about using NIS (Norton Internet Security), but she get's ****ed off when it makes her internet/computer stop working correctly...
Basically, she says she wants to keep it for it's firewall... I keep telling her that she can make her computer faster by getting rid of NIS and using a router, and that way software will stop bogging her already slow DSL connection....
What are some things that I can say to try to convice her to see things my way...?
I have clients like this. The best way I have for dealing with this problem is bill all the time I spend fixing NIS. Computer to slow, reinstall NI$, IE broken Reinstall NI$, TCP/IP stack AWOL remove NI$, fix windows and repeat.
I'm making money hand over fist fixing a Firewall that protects people by keeping them off the Internet; and every time I go out I tell them... better solutions exist.
I'm glad our software conflicts with NIS and NAV, so we tell clients not to use it for that reason. I have one client that uses Norton Enterprise, and they are likely to be losing it in the near future.
I think the best way to prove it to clients is to have identical machines side-by-side. The only difference is that one has NIS installed and the other doesn't. Run some speed tests doing common tasks and show off the speed differences.
Another is to find all the research that's been done about how ineffective NIS is at all the tasks it performs and show that to your client.
Explain to her that NIS is a less effective solution than other options. Explain also that it will be less expensive for her to use a router with built in firewall than to go with NIS. Explain that her internet will run faster and more reliably without NIS. Explain that it will be cheaper for her to drop NIS because your repair bills will go down.
If she insists on using NIS, oblige and bill accordingly.
a fool and his (or her) money are soon parted.
Hmmm.... client... Could someone tell me what this is?
It looks like it could be a DSL modem/DSL filter, but I really don't know...
She uses Bellsouth DSL...
my friend has Bellsouth DSL and he says that's his modem. I didn't belive it at first, but apparently it is, unless the real modem's behind the wall or something.(or in the junction box)
I'mmmmmm a n00b.... feel free to make fun