After 3 months of trying to get a dssc (that was paid for) from chris at dashwerks, it gets here and doesn't work!

It turns on the off-board relay just fine, but the three on board relays are unresponsive.
I've checked the wiring several times and everything is kosher in accordance with the instructions.

It's hard enough to get ahold of chris normally, I'll bet it will be damn near impossible now.

Anyone have any ideas on what to do/check?

I can give a more detailed discription if someone has experience with these units.