Sad to hear about the poor customer support. It seems they are adopting the draconian behaviour of Apple, whose support forum contantly deletes "unwanted" discussions. The case in point is the poor displays of the new iMacs...To delete the message is simply despicable, IMHO.
Well I was considering buying a Carnetix too (for my notebook), but now I'm totally open for suggestions. I thought at this stage companies like these would get their act together by now (at least for the money they're charging). Guess I was wrong.