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Thread: One reason not to buy the Opus

  1. #1
    Maximum Bitrate orangewhip's Avatar
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    One reason not to buy the Opus

    Let me fill you in a little bit on my ordeal with Opus. I ordered the original (first batch) 90W power supply by calling Kris on the phone. I ordered it with all the options available and he said there was stock on hand. After a couple days I didn't receive my tracking number so I emailed Kris and asked him if/when it will ship. He said there were no more in stock and that it would be shipped when he got more in (about 1 week later if I remember correctly). Thanks, when I ordered it he said there was some in stock, but it doesn't end here.

    I finally got my tracking number and my Opus finally arrived. It sat around my place for about a week, then I had some spare time to work on my carputer project, so I started to build it and then was trying to figure out how to connect my remote option up. I chatted with a couple people here and then realized that Kris forgot to send me the wires and connectors for the remote option.

    I emailed Kris and told him, and he said that there were a few shipments where they forgot to send them and he would send them to me right away. So about a week or so later, I received the wires. Then I was trying to figure out how and where to hook these wires up, back to the forums where I chatted with a couple people again, and this time we determined that Kris not only forgot to send me the wires, but he forgot to send me the Opus with the options on it at all!!

    SO, another couple emails back and forth and we finally came to the decision that I was to ship my Opus back to Kris and he would ship me a new unit back with all the options that I had originally purchased, all shipping costs Kris would pick up because the order was their fault (a copy of shipping costs was also in the box with the Opus I sent back).

    I then realize from the board this problem of units not being ready for like 1 - 2 months, so I emailed Kris to ask him about the length of time it would take to get my new Opus. I hadn't heard back for over a week, when one day UPS shows up with my new Opus and a bill for the boarder charges (I live in Canada).

    So I emailed Kris and thanked him for the Opus, and gave him the amount that the shipping plus the boarder charges were, along with my PayPal info (that is how he said he would give me the funds). A couple weeks had gone by with no payment, so I emailed Kris again about the shipping charges and sent him my PayPal info again, and I STILL haven't received anything in my PayPal account.

    In the meantime, Kris has answered letters I sent in regards to the faulty product design, but won't answer me back in terms of the shipping charges.

    So, to sums things up, I paid quite a bit of money for a product (especially when I have to convert it to Canadian funds), waited a while to get the product, finally got the product, but it was missing some stuff, so I had to wait for the stuff to arrive, only to find out I was sent the wrong product in the first place. Then I have to ship it all back to him, on my bill, knowing that I will get reimbursed for the costs of shipping. Hear that there is no more product left, have to wait some more. Finally get my product only to find out that the fricken thing is faulty and I can either send it back AGAIN, probably on my dime since I wasn't reimbursed the first time, or I can go pay some electronics guy here to fix it for me.

    In conclusion, dealing with Kris/Opus has by far been the absolute worse "e-commerce" experience I have EVER had on the net. And I have purchased numerious products on the net, totalling 1000's of dollars and have never had an experience like this. I have only sent polite reminders in regards to the payments and have not been rude at all. I also know people say I should just call him, but again that would be on MY dime and I know he answers his emails in a timely fashion because he did in regards tot he faulty product design.

    I will be sending him a link to this thread and hopefully he will resolve this problem, and hopefully it will make others here aware of the problems that some of us are having with Kris/Opus.
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  2. #2
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    Hmmm...reading your post seems like a nightmare...sorry the hear that man.

    I have never bought an opus. I heard hes a very busy guy...and things do go wrong but I just cant get the fact that its taking him to long to resolve the problem...its actually long enough to give him a bad image. If he did take his time to send you the correct product with the correct parts things wont get so complicated at the first place. Ill say the worst thing is not knowing where you stand...no emails within 2 days makes me nervious, prompt reply and reliabilty is good

    I guess you just got so unlucky...who knows.

    Look like theres a good market for this type of PSU...maybe I should look into it.

  3. #3
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    Try giving him a phone call instead.

    Hopefully the long distances charges aren't too bad.

    I found he responds quicker and better to phone calls. He is really a nice guy and always willing to help. But like the rest of us, but only 10x worse, I'm sure he gets alot of spam and crappy emails. Your messages may have been filtered out.

  4. #4
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    Instead of wasting your time on this post, give Kris a call.

    I totally agree, but whats the email for when it hardly get answered

  5. #5
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    Sorry tejesh...already got your original post and quoted it

  6. #6
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    My fault. I have tendancy to do edit my posts shortly after posting. I usually write something too harsh the first go round

  7. #7
    Variable Bitrate telekineticfool's Avatar
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    I purchased a 150watt Opus almost a year ago, just for fun, and hadn't installed it in anything until last month, by which time i'd definitely lost/deleted the documentation. I decided to install it right before a car show marathon-style, and didn't have any specs on the opus. I gave Kris a call, actually more like three or four, over the course of a few hours, and he talked me through the wiring and what all the jumpers did. Over all, very friendly guy...just give him a call, I was never put on hold, and he personally answered their customer service number every time on one or two rings.
    MP3 MR2 (click here for details)
    Hardware: EPIA M10000, 512Meg Ram, 5.6"TFT, Opus 150watt DC-DC PSU
    Software: Windows 2000, Media Engine 2.0

  8. #8
    Maximum Bitrate orangewhip's Avatar
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    Yes I know giving him a call would be easier, but did you not read the part about answering my emails in regards to the defect? That email was answered in ONE DAY.

    Yet these ones regarding my shipping costs have not been answered in at least 2 - 3 weeks, probably closer to a month now. And I have sent it using the same email address, sending it to the same email address and thinking that he didn't want to answer them, I even used the same subject in the email. All to no evail.

    I shouldn't have to spend more money calling him to get my money back when I know he has communicated with me in just 1 day via e-mail.

    I have sent him a link to this thread and if he hasn't given me a reply by the end of next week, then I will give him a call. I mean, really he OFFERED to pay the shipping, so why should I chase him to do it (and have to pay more in the process).
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  9. #9
    Constant Bitrate psyclobe's Avatar
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    Theres something about a phone call which is much different then an email.

    -Jason

  10. #10
    FLAC shakes's Avatar
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    in my opinion, phone calls are inefficient.

    i would so much rather a supplier answer their e-mails quickly than phone calls. and if i were a supplier, i'd rather my customers e-mail me.

    phone calls take too long, they waste time with useless chatter (hi, how are you, this is so and so) ...

    i can send 10 e-mails and then get on with my day in the time it would take me to make one phone call.

    sorry ... just a little rant. it irks me people still hang on to that ancient technology so tightly.

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