Try going in RRConfig and setting up a different skin -- see if that works, the Brushmetal skin has flash objects and you might be running into trouble there.. in which case you'd need to updat the macromedia flash of the machine.. There's a full skin (Alpine) on my site if you want to "try" and see if that one works.. if it does. you probably just need to run Internet Explorer (Not any other browser please) and update the flash/shockwave players from macromedia's site..
IF the above doesn't work, please post your RR.INI file so I can look at it. Chances are there's just a bad setting..