one interesting thing i've found is that everything works fine on my laptop, which is where i do my testing. the caller's voice comes through the laptop speakers and they can hear me through my laptop's built in microphone. however, when i disable the built in mic and plug in an external mic it doesn't work. i set it as the default recording device and the mic works in windows (i can make sound recordings etc) but bluesoleil does not use it. i can hear the caller, but they can't hear me. this makes me think that bluesoleil chooses the devices it wants to use and there's no way for me to change it.
my carputers are both running onboard sound. there are headers on the motherboards for front audio jacks and i'm wondering if maybe bluesoleil has decided it wants to use the front mic jack as the recording device. i'm going to hack myself together a front mic jack tomorrow and see if that doesn't fix this problem.