StreetDeck gives an error on startup - 1.0.9.8

**Marassa** · 07-01-2007, 12:26 PM

What version of StreetDeck is this bug report for?

1.0.9.8

Please give a basic description of the issue here.

StreetDeck gives an error on startup

Is the system that is listed in your CarPC specs under your user name the same system where you encountered this bug?

Yes

If no, please describe your system here.

G4, but not from MP3Car, running _Russian_ Windows XP SP2.

Are you able to reproduce this bug at will?

Yes

Please list the steps required to recreate the issue you are reporting.

Just click on StreetDeck icon any time.

Please provide any relevent information regarding the issue you have encountered.

StreetDeck demo version installed ok, but when I try running it, after showing the splash screen and writing "Waiting for devices to reinitialize", it displays "StreetDeck Error Report" - "StreetDeck encountered a problem etc." Pressing OK below the error form has no effect - I have to close it by clicking the small x at the upper right corner. Nothing resembling a log in the streetdeck directory, no events in the windows event log.

**StreetDeckAce** · 07-06-2007, 01:22 PM

The logs are located in the My Documents\Streetdeck\Log. Zip this file and post it here. This will help us determine the problem.

**Marassa** · 07-07-2007, 08:10 AM

Originally Posted by StreetDeckAce

The logs are located in the My Documents\Streetdeck\Log. Zip this file and post it here. This will help us determine the problem.

Please find attached. The log is too small to justify zipping.

**StreetDeckAce** · 07-08-2007, 07:51 PM

There are a list of files that you need to make SD run correctly on the G4. Did you purchase SD from Mp3car?

**Marassa** · 07-08-2007, 10:48 PM

Originally Posted by StreetDeckAce

Did you purchase SD from Mp3car?

No, I downloaded the trial version from www.streetdeck.com to try it out before making a decision on buying.

Originally Posted by StreetDeckAce

There are a list of files that you need to make SD run correctly on the G4.

So where do I get those files?
I checked "G4" option when installing StreetDeck trial, is this not enough?

**StreetDeckAce** · 07-09-2007, 09:25 AM

Streetdeck will not be supported on the G4 without these files. You may test on another PC to decide to purchase Streetdeck. After the purchase we will provide the files needed to run on a G4. We have put a lot of work into integrating SD and the G4 please help us support more future work. thank you

**Marassa** · 07-09-2007, 11:18 AM

Originally Posted by StreetDeckAce

Streetdeck will not be supported on the G4 without these files.

WHAT files?

You may test on another PC to decide to purchase Streetdeck.

But it crashes on another PC in the same way...

After the purchase we will provide the files needed to run on a G4.

Sorry, but I only pay for professional grade software. I wouldn't call a piece of software that crashes instead of giving a "file not found" message professional...

PS What you are saying seems to contradict what god_of_cpu was saying in this thread:
g4 radio tuner

Who of you two should I listen to? Why should I have wasted a couple of hours of my life if the SD trial is not supported on G4? Why would SD trial installer offer "G4" option if it doesn't support it?

**god_of_cpu** · 07-09-2007, 11:56 AM

Originally Posted by Marassa

Please find attached. The log is too small to justify zipping.

StreetDeck does not support unicode characters and is crashing because your application data path contains them. Change your application data path and copy to the contents of the current folder to another one that does not contain unicode characters using the StreetDeck media paths tool and it should work.

**StreetDeckAce** · 07-09-2007, 12:15 PM

I have sent this log to our engineers for further processing. I believe this issue is caused by the version of windows you are running. There are many scenarios that could we as a company can not replicate or prepare for. Trying to predict all these scenarios would not be cost effective or a profitable business model. We will do our best to support our customers and help them implement Streetdeck into a wide range of applications. As far as the professionalism of the SD team, a system requirements list has been posted stating what OS and hardware is required to run SD.

**Marassa** · 07-09-2007, 12:37 PM

Originally Posted by god_of_cpu

StreetDeck does not support unicode characters and is crashing because your application data path contains them. Change your application data path and copy to the contents of the current folder to another one that does not contain unicode characters using the StreetDeck media paths tool and it should work.

Thanks a lot, Chuck - glad to see that the service level is back to professional

Just tried that and SD started ok on my home PC - will try on G4 tomorrow morning.